Job Title: Complaints Helpdesk Analyst - Suncorp Bank Department: SB Strategic Delivery Executive Office Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role As a Complaints Helpdesk Analyst, you will support the configuration and administration of our customer complaint management systems within the Discovery & Oversight team. The role requires autonomy, excellent time management, initiative, problem solving, communication and stakeholder management skills. The end objective being that the customer complaint management systems are managed efficiently and effectively across Suncorp Bank. Role Location: 80 Ann Street, Brisbane QLD 4000/ across AustraliaRole Type: 12-month Fixed Term Contract, Full-time (37.5 hours/week) What will your day look like? As a Complaints Helpdesk Analyst, you will lead the management of the ECP helpdesk function and manage the following: Manage Customer Workbench (CWB) complaints module (add/change) access requests for all users across Suncorp Bank. Manage and support ad hoc requests and or investigate system errors in CWB. Provide general assistance on CWB complaint module functionality (work items, etc). Identify and distribute any other requests (such as reporting) through to the relevant Suncorp Bank team. Record and track work completed through the helpdesk channel. What will you bring? To grow and be successful in this role, you will ideally bring the following: Relevant tertiary qualifications in computer science, reporting, analytics, strategy, or business-related discipline. Desired Demonstrable system management experience within a similar position within financial services or similar service orientated industry Solid knowledge of customer complaint / feedback management system. Strong experience working with customer centric systems Demonstrated experience with designing and rolling out system related programs of change and improvement Knowledge of Customer Workbench tool highly desirable You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us? (AU) From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 81476 . Job Posting End Date
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