Let's talk about who we are
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Let's talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at .
Let's talk about this role
As the Complaints Case Manager, you will respond to complaints and disputes received from nib Travel Customers. This role is responsible for investigating and responding to complaints at all stages, meeting applicable industry, regulatory and internal time frames in an accurate and consistent manner.
This role will also see you:
Apply policy wordings, law and relevant procedures to review and resolve complaints and disputesPrepare submissions and attend conciliation's or hearings for the Australian Financial Complaints Authority, regulatory bodies and Legal TribunalsUpdate and maintain policy, process and knowledge material, as well as supporting with the producing of reports Let's talk about you
This is a full-time permanent opportunity, and the successful candidate will have proven experience in a similar role with knowledge of the Insurance Contracts Act, the General Insurance Code of Practice and working knowledge of Privacy legislation. A Certificate IV in Financial Services - General Insurance would be beneficial.
The successful candidate will be able to demonstrate:
High attention to detailStrong written and verbal communication skillsExcellent time management skillsPrevious experience working in health insurance or Customer Resolutions (beneficial)
This role will require once a fortnight in office.
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We're always on the lookout for curious individuals who will add to the culture at nib Group - so if this role resonates with you, please apply!
Let's talk about working at nib
Our hybrid working approach means our employees work outside of the office for most of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.
Other benefits to support you at work (and play) include:
Generous discounts on nib health and travel insurance products including 50% discount on employee health insuranceThe opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partnersSupport your better health - whatever that looks for you - through our nib Well Program and corporate fitness discountsAccess to our employee share plans, short-term incentive program and life and salary continuance insurance benefitsBenefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr
