Vacancy Supporting DocumentsReference Number: 224216 - Complaints and Remissions Coordinator Complaints and Remissions Coordinator Student Grievance Unit - Student Journey Continuing, full-time$87,051 to $95,685 per annum (HEO6)Plus 17% employer superannuationSalary packaging options are available5 weeks annual leave plus Christmas week shutdown, per annumAvailable for work from home one to two days per weekApplicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)Acknowledgement of Country The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.
UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.
Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce.
About the role The Complaints and Remissions Coordinator is responsible for the administration, investigation and processing of Tier 1 complaints. The position is also responsible for the coordination, assessing and processing of all remission applications and remission review requests submitted to the University in compliance with the legislative requirements, including providing specialist advice and recommendations regarding all student remission related activity.
About you To be successful in this role you will have a proven ability to interpret and apply rules, policies, procedures and legislation. In addition to the above, you must be able to demonstrate highly developed personal competencies including exceptional interpersonal and organisational skills; sound judgement and an ability to work under pressure. You will also have the ability to maintain accuracy and confidentiality, work to strict deadlines, manage multiple priorities and work independently.
About the Department Five teams work in collaboration in the Student Services portfolio:
Student Grievance Unit (SGU)Student ScholarshipsStudent Progression and ConnectCounselling and Psychological SupportStudent Accessibility and Wellbeing OfficeThe overall goals of the portfolio, across teams, are to support and service, student retention, student engagement and transformative and personalized student journeys.
The SGU is an independent investigative unit committed to the timely resolution of student related issues, concerns or complaints.
Enquiries and additional information To discuss this role please contact Dr Sharon Brown (Acting) Student Solutions Manager phone: 02 6773 1833 email: ****** Closing Date: Midnight, Monday 6th January 2025
Reference No: 224216
To Apply Please submit the following documents by clicking the Apply Now button below:
Covering letter;Responses to selection criteria;Current CV;Commitment to Inclusion and Diversity UNE is committed to building a diverse workforce and strongly encourages applications from Aboriginal and/or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.
National Police Check If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement. Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).
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