Complaints and Project Officer - Youth Justice - 978686 Department for Education, Children and Young PeopleContinuous Improvement and EvaluationYouth Justice Applications must be submitted by Sunday 09 June, 2024 11:55 PM Sunday 9 June, 2024 11:55 PM AEST Award/Classification: Tasmanian State Service Award - General Stream Band 6 $105,921 to $119,801 per annum Employment type: Permanent, full-time Region: North, South, North West, East, Statewide Coordinate complaint handling processes for the Services for Youth Justice portfolio, including the preparation of responses to complaints and the systematic recording, review and analysis of complaint data to manage risk and inform continuous improvement. Work with key internal and external stakeholders, including the Department's newly formed Complaints Management Oversight Unit to improve complaints management processes within the portfolio. This is a Department built entirely for children and young people and their communities. Our ultimate goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning. The child is at the centre of everything we do and the way we do it. Duties Coordinate complaint handling processes for the Services for Youth Justice portfolio, including the preparation of responses to complaints and the systematic recording, review and analysis of complaint data to manage risk and inform continuous improvement. Work with key internal and external stakeholders, including the Department's newly formed Complaints Management Oversight Unit to improve complaints management processes within the portfolio. Period of Appointment Permanent, ongoing Hours per fortnight 73.5 hours per fortnight The Registration to Work with Vulnerable People Act 2013 requires persons undertaking work in a regulated activity to be registered. A regulated activity is a child related service or activity defined in the Registration to Work with Vulnerable People Regulations 2014. This registration must remain current and valid at all times whilst employed in this role and the status of this may be checked at any time during employment. • Current Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment). The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted: Conviction checks in the following areas: crimes of violence sex related offences serious drug offences crimes involving dishonesty serious traffic offences Disciplinary actions in previous employment check. Statement of Duties and a reference guide to assist with applying online can be found here: Electronic submission of application is preferred, please click the blue 'ApplyNow' button. Applicants should forward/include: a statement addressing the selection criteria; a resume that contains relevant personal details and work history. All applicants are required to supply a valid email address with their application for the purposes of email communication. The cost associated with obtaining a Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment) is the responsibility of the individual. Applications should be made via the Apply Now button and submitted online by 11.30pm AEDT on the advertised closing date. Should you have any difficulties regarding applying for this vacancy online, please contact Department for Education, Children and Young People, HR Recruitment and Employment via phone +61 3 6165 6285 or email ****** . Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person. Name: Heather Watt Title:Senior Communications Consultant - Youth Justice Phone:03 6165 5936 Email: ****** Department for Education, Children and Young People Award: Tasmanian State Service Award - General Stream Band 6 $105,921 to $119,801 per annum Employment type: Permanent, full-time Region: North, South, North West, East, Statewide Coordinate complaint handling processes for the Services for Youth Justice portfolio, including the preparation of responses to complaints and the systematic recording, review and analysis of complaint data to manage risk and inform continuous improvement. Work with key internal and external stakeholders, including the Department's newly formed Complaints Management Oversight Unit to improve complaints management processes within the portfolio. Department for Education, Children and Young People Award: Tasmanian State Service Award - General Stream Band 6 $105,921 to $119,801 per annum Employment type: Permanent, full-time Region: North, South, North West, East, Statewide Coordinate complaint handling processes for the Services for Youth Justice portfolio, including the preparation of responses to complaints and the systematic recording, review and analysis of complaint data to manage risk and inform continuous improvement. Work with key internal and external stakeholders, including the Department's newly formed Complaints Management Oversight Unit to improve complaints management processes within the portfolio. Department for Education, Children and Young People 1 Review the Statement of Duties and consider if you meet the requirements.Speak to the Contact Officer if you have any questions.Submit your application including any additional documents as specified in each individual job vacancy notice.#J-18808-Ljbffr
