Complaints And Corrections Leader A/Nz

What you will do Improve customer satisfaction and response timesIdentify and implement process improvementsAdd real value by developing this combined team.Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency.What experience you need 5+ years' experience leading operational service teams in a complementary industryExtensive experience in people and process management (call centre, middle and back office process experience)Ideally working knowledge of complaints regulationsAuthentic leadership style and effective coaching skills to develop team members to realize their potentialTactical and strategic leadership.Resilience and confidence in challenging circumstances and change management.What could set you apart Experience in managing interface with BPO or off-shore support process teams would be highly regarded

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