Community Support Coordinator - Regional NT We are seeking two part-time (2-3 days per week) Community Support Coordinators, to provide support services to families of babies, children, teens, and adults impacted by childhood-onset heart disease (CoHD) across the Northern Territory.
About the Role HeartKids is a national not-for-profit organisation dedicated to providing support for people impacted by childhood-onset heart disease (CoHD). CoHD includes both congenital or childhood-acquired heart disease, such as Rheumatic heart disease.
This role is a hybrid role based in our Darwin office, at the Royal Darwin Hospital, and has the opportunity to work from home on occasion. Access to salary packaging is available.
The Support Coordinator is part of an Australia-wide network of support based in hospital and community settings to work alongside clinical teams to provide support to individuals and families impacted by CoHD in line with the HeartKids Model of Support by:
providing contact and support (both in person and digital platforms) to individuals and their families impacted by CoHD, promoting connected and holistic care management before and after hospital admissions;facilitating connection to HeartKids community, peers as mentors, parents as advocates;providing HeartKids programs and services tailored to community need; andliaising between health service providers and cardiac social workers and community.representing HeartKids at community events within the Darwin and Palmerston areas.running of support-related events, and national campaign events, within Darwin and Palmerston areas.There is an occasional need (quarterly or less) to travel to Katherine Hospital and Alice Springs Hospital to deliver support services.
Responsibilities Working as part of the Australia-wide HeartKids Community Support Team you will be responsible for contributing to the development of new and ongoing HeartKids Support programs, services and information that will be implemented locally and nationally.
Qualifications Lived experience of CoHD and/or Cert IV in Community Service or equivalent.Applicants with lived experience of congenital / childhood heart disease are welcome to apply but must undertake to complete the Cert IV within 18 months of commencement.Must hold an open driver's license, Working with Children Clearance, Police Clearance, and undertake the required Immunisation program as detailed in the relevant hospital MOU.Key Selection Criteria Empathy and confidence in supporting people impacted by serious illness and/or complex health conditions. The ability to adapt to varying work demands and to be flexible when required.Self-motivated and able to work autonomously with the ability to take direction.Positive, professional and inclusive attitude.Excellent attention to detail and time management skills.Strong customer service focus and commitment.Good written and oral communication and negotiation skillsFor a copy of the position description or any questions about the role, please contact Tania Potts on ******** during business hours or email [email protected] Applications must contain a Cover Letter outlining your alignment with the selection criteria and an accompanying CV. Please email to [email protected].