About Us
Australiance is committed to becoming the go-to international consultancy and talent acquisition agency for high-growth startups and SMEs, with global ambitions.
By forging connections between talents and markets, we are strengthening our European foothold in Lyon (Inautalent) whilst bolstering our influence in the Asia-Pacific region from our headquarter in Sydney, Australia
We take pride in doing our best every day to support international companies' growth by connecting them with the right international and local talents, clients or partners
Our key values are Integrity, Respect and honesty - People-oriented - Result driven - Proactive and agile
Company Description
Headquartered in Sydney with a branch office in France, Australiance is positioned as a growth partner for innovative startups and SMEs between Europe and Asia Pacific. Australiance has 3 main services lines:
Australiance Talent: we provide international talent acquisition solutions for innovative SMEs & Startups looking for top talents in Australia, Europe and Africa
Australiance Access: we enable tech companies to start and grow their footprint in Asia-Pacific and Europe by providing Market Entry Consulting, Business matchmaking and Business Set up solutions
Australiance Network (Startup&Angels): we connect startups, entrepreneurs, investors, mentors and experts together through an online community & global networking events in Sydney, Melbourne, Hong Kong, Singapore…and soon in Europe & Middle East!
Responsibilities/Missions
With the guidance and assistance of the management, you are ultimately managing various internal and external projects in line with our business strategy and mission. As part of a small and supportive team, you have a 360 view of the business. You will report directly to the Growth & Network Officer, and work closely with the team to support Australiance growth.
The Customer Success Project Manager will play a pivotal role in fostering relationships within a vibrant, global community of startups. This position focuses on ensuring that member startups derive maximum value from our services and grow with us over time. As the primary point of contact for startups within the community, you will be responsible for managing customer success projects, building engagement strategies, and scaling our community-driven initiatives.
Role and Responsibilities:
Partnership & Project Management:
Managing and ensuring successful delivery of projects agreed upon with partners and members
Nurturing of Startup&Angels partnerships, executing projects associated with these partnerships to foster partner retention and growth
Collaborate cross-functionally with marketing teams to develop and launch new customer success initiatives.
Manage timelines, deliverables, and resources to ensure projects are completed on time and deliver high-impact results.
Australiance Network / Startup&Angels Community Development:
Cultivate and expand the existing community to enhance the growth of Startup&Angels membership base including founders, investors and operators
Identify potential customers within the community for Australiance 3 services lines including Talent, Access and Network
Manage the roll-out of memberships to ensure members satisfaction
Develop a deep understanding of each startup's unique needs, challenges, and goals, providing tailored advice and resources.
Be responsible for community enquiries with Startup&Angels best practices
Be a brand ambassador to external events and promote the community and Australiance services within the startup and innovation ecosystem here in Australia.
Act as the voice of the customer, gathering and relaying feedback to internal teams to enhance the platform and offerings.
Champion startup needs and advocate for feature improvements, ensuring our services align with the evolving startup ecosystem.
Australiance Event Management & Team Support:
With the support of the Marketing Coordinator, organise and coordinate online and offline events, such as Australiance webinars, Startup&Angels monthly events, meetups, and networking sessions, to promote community engagement
Australiance Marketing Responsibilities:
Track, analyse, and adjust community engagement strategies based on key performance indicators like post reach, engagement rates, and membership growth.
Collaborate closely with the Marketing Team conceptualise and produce content that deeply resonates with the community
Enhance engagement, grow the follower base, and regularly update the Australiance websites according to specific needs.
Length
Permanent full-time
Start date: ideally January 2025
Location: Sydney, NSW
Salary: $50K base + Super + commission
Work arrangements: hybrid of three office days and two WFH
Requirements
Key requirements
You are a team player willing to face challenges
You have a can-do attitude, combining high-level thinking and a hands-on approach
You are a fast learner and proactive in your work
You have great attention to details
You want to know more about the startup ecosystem
Fluent English communication skills - verbal and written
IT: good knowledge of Google Suite, Microsoft Office suite, Canva, Linkedin, and Collaboration tools
Prior experience in Customer Relationship Management and Marketing automation would be a good bonus
Benefits
Benefits
Long-term career opportunities in Australia and France as the company keeps growing its innovative talent acquisition solutions and client portfolio
Training on leading IT solutions including Talent Acquisition Software, Google Suite, Microsoft Office suite, Slack Canva, WordPress, Social Media, Eventbrite, Zoom, Active Campaign CRM
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