Community Hub Lead

Job Category: Community Services and Development
Job DescriptionAbout the RoleThe Community Hub Lead is an exciting new role in our well-loved Fellowship House location. You will maintain the hub as a vibrant, well-managed facility, fostering a welcoming space for visitors, participants, and community members through the implementation of a successful place-making project.
Using asset-based community development principles, you will engage members, staff, and the Albany community in the development of the location and the programs that take place there to contribute to positive outcomes for members and the community.
You will be responsible for overseeing the operations and management of Albany Fellowship House, for ensuring the effective and cost-efficient use of resources to deliver high-quality, inclusive, and recovery-focused services.
Reporting to the Psychosocial Outreach manager, you will be well supported by Richmond Wellbeing's diverse and inclusive support teams to embed a recovery-focused service model, program logic and outcomes measurement framework, and to identify and capitalise on business development opportunities to enhance and expand the service.
Key responsibilities include: Service Delivery and Quality AssuranceOversee high-quality service delivery, ensure compliance, and evaluate against KPIs.Facilitate consumer and family participation, participate in Quality Assurance, and recommend solutions.Leadership and ManagementSupervise and support staff, conduct performance reviews, and provide training and development opportunities.Facilitate team meetings to ensure alignment with organizational priorities and foster a positive team culture.Allocate resources cost-effectively, monitor financial performance, and report to leadership.Ensure compliance with procedures for financial transactions and petty cash management.Networking and Business DevelopmentDevelop a revenue strategy, maintain partnerships, secure grants, and manage facility rentals.Identify outreach needs, support building renovations, and enhance program outcomes.Stakeholder Engagement and ManagementWork with the Brand and Partnership team to boost engagement and represent the organisation in external networks.Collaborate with partners on community strategies and build connections to support future service growth.Recovery ProgramImplement recovery program: Align with Richmond Wellbeing's Recovery Framework.Create and implement a Program Logic and Outcomes Measurement Framework based on the Theory of Change.Community DevelopmentUse Asset-Based Community Development principles to strengthen ties with the Albany community and achieve positive outcomes.Engage the community and members in planning the future development of the physical space.The role requires strong leadership, networking abilities, and sound business acumen to ensure the hub's success and alignment with Richmond Wellbeing's values.
This role is either full-time or part-time offering between 60 hours per fortnight to 67.5 hours per fortnight based at Albany Fellowship House. About ServiceAlbany Fellowship House is a community drop-in centre that supports people who have experienced or are experiencing mental health distress as they navigate their journey of recovery.
Fellowship House is open to members and visitors between 10am and 1pm, offering a safe and non-judgmental place to socialise, seek one-to-one support from staff and participate in group activities.
Desired Skills and ExperienceAbout YouTo be considered for this role, you will possess:
QualificationsRelevant Tertiary Qualification and two years of relevant experience.ExperienceExperience working on community development and/or placemaking projects.Strong project management, multitasking, and decision-making skills with the capacity to manage deadlines, tight budgets, and pressure.Experience in managing budgets and optimising return on investment.Experience in social enterprise, with a focus on the retail industry.Understanding of and a passion for community building.Practical understanding of mental distress, recovery and person-centred, trauma-informed approaches to mental health service delivery.Demonstrated experience of service delivery and leadership in a mental health setting.Other RequirementsA National Police Clearance.A valid WA driver's license.A valid First Aid Certificate.Working with Children Check.NDIS Screen Check.About UsRichmond Wellbeing is a leading WA mental health organisation, providing inclusive, community-based residential and outreach services for adults and young people. We support people experiencing mental distress to develop the confidence and skills to live their lives, employing evidence-based practice to support recovery and wellbeing.
Our 2024-28 Strategic Plan, "Shaping the Future, Today," focuses on being a leader in transformative services, innovating to bridge gaps, influencing lasting system change, and creating a resilient future. We are committed to our core values: living and breathing recovery, being brave and exploring, putting people first, being passionate about inclusion and belonging, and listening deeply and learning.
Inclusion is at the heart of our DNA. We value diversity and inclusion in our workforce, including people with lived experience of mental health recovery and disability, different cultural and linguistic backgrounds, genders, and sexual orientations. We have Rainbow Tick accreditation and work with Elders to support Aboriginal and Torres Strait Islander people and staff.
At Richmond Wellbeing, we are passionate about making a difference in the lives of those we serve. We offer a supportive and inclusive work environment where diversity is valued, and individuals are encouraged to achieve their full potential. Join us in our mission to shape the future of mental wellbeing services and support mental wellbeing and recovery through the expertise, courage, and compassion of our people.
Our exciting and rewarding careers offer:
Excellent work-life balance in a supportive environment.Salary packaging up to $18,640 which allows you to pay approved expenses from your salary before tax, you pay less tax, your take-home pay increases.Four weeks annual leave, with an opportunity to purchase additional leave, conditions apply.Two additional leave days, Birthday and Wellbeing leave, per calendar year.Long service leave benefits after 5 years' service.Opportunities for learning, development, and advancement.Access to LinkedIn Learning.Access to our Employee Assistance Program (EAP).How to ApplyIf this is something that appeals to you, we would love to hear from you!
A cover letter is required for your application. Applications without a cover letter will not be considered. Within your cover letter, please address how your skills and experience meet the key attributes of the role and click the "Apply for this job" button.
The role will require the following qualifications:
Current National Police Clearance Certificate (no older than 6 months).Before an offer of employment can be made, Richmond Wellbeing requires a National Police Clearance no older than 6 months.
Richmond Wellbeing reserves the right to close this position prior to the closing date.
Please note: Applications are shortlisted as they are received, please apply as soon as possible to be considered.
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