About the Role: The Home Support Transition Coordinator works collaboratively with our Community Care Managers and Welcome Team to ensure customers preparing for a Home Care Package are supported by co-designing a goal-orientated support plan, based on the recommended services set by the Regional Assessment Service (MAC). A rewarding full time role based in Mile End. What you'll do: Coordinate services for your allocated customer load. Meet individual KPI's and contribute to team targets. Conduct reviews, develop support plans, refer for clinical and care interventions, and review customer progress. Liaise effectively and positively with external stakeholders such as RAS, MAC and ACAT. Undertake risk assessments of activities and services for individual customers. About You! You want to make the most of your expertise, do what you do best and thrive on the challenge of providing our customers with quality care. Knowledge of 'Consumer Directed Care'. Ability to manage budgets. Ability to assist individual requirements, including customers with a range of complex needs. A flexible approach to your work with the ability to prioritise and multi-task. Empathy, understanding and a high degree of integrity and diplomacy. Excellent interpersonal, communication, negotiation, and problem-solving skills. You will need: Certificate IV in Community Services/Aged Care/Service Coordination or relevant Health Professional Qualification or equivalent experience. Demonstrated experience in assessment, planning, provision and evaluation of services. Intermediate/advanced level knowledge of Microsoft Office. Excellent documentation and administration skills. Enthusiastic team member and problem solver. To care about supporting older people to live a Good Life. The successful candidate will need to provide an up-to-date COVID vaccination statement (at least 3 doses) and a satisfactory police clearance for working with vulnerable groups, less than 12 months old before commencement. If you want to join our amazing team, we can offer you: Career development with inhouse upskilling and external learning opportunities. Friendly and inclusive culture, supporting diversity and employee wellbeing. Free on-site flu vaccination program. Financial advice for HESTA members, our preferred superannuation supplier. Wellbeing program including free employee assistance program. Recognition program acknowledging significant contributions. Salary packaging to maximise your take home pay. Discounted Corporate Membership - Health Insurance - BUPA. ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health). How to Apply: Press 'Apply' now! ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis What it's like at ACH Group: At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life. We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best. If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.
