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Community Care Manager - Client ServicesJob no: 494092
Work type: Full time
Location: Glenfield
Categories: Operations
With experience in the Community Care sector, you've previously held similar positions, and you are passionate about providing quality care and services to older people and people with a disability.
As a leader in the community care space, you understand the significance of coordinating and delivering high-quality services that promote client well-being.
Working closely with the Community Care and Customer Liaison Teams, the Community Care Manager will oversee the master rosters and rescheduling services, as well as quality, performance and compliance across our Scheduling Team.
You will be responsible for reporting on and optimising workflow, tools and systems and be a secondary subject matter expert on our Client Management System and best practice processes.
Reporting to the General Manager Community Care and working closely with the team, this role will see you actively participating in the marketing and promotion of Whiddon's Community Care suite of services, including wellbeing and lifestyle programs, in line with the strategic plan.
You will work closely with the sales and marketing teams to ensure Community lead management and growth targets are being managed.
As the leader of a small team, you are no stranger to building a strong, cohesive team and you come with demonstrated experience cultivating a positive team culture.
Skilled in scheduling client services, you are a highly organized and dedicated professional, focused on the delivery of high-quality services and the customer journey, while supporting your team to provide exceptional customer service to all clients and internal stakeholders.
We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.
We're hoping you will join the Whiddon team on a permanent full-time basis, located in Glenfield.
THE ESSENTIALSThe successful candidate will need:
Experience in rostering or scheduling in a community care, aged care or another human service industry.Demonstrated experience using CRMs.Outstanding Team Leadership skills and the ability to build a strong culture within an integral team.Experience in engaging in, and actively supporting, organisational change.Excellent written and verbal communication skills with the ability to negotiate positive outcomes with internal and external stakeholders.Systems and process orientated, with experience in AlayaCare or other client management systems.Fast learner with the ability to learn multiple systems and processes and pay close attention to detail.Capacity to exercise good judgement, multi-task, and prioritise workload in a high-pressure environment.Excellent knowledge of continuous improvement principles.While not essential, the following will be highly regarded:
Previous experience in customer engagement and growth strategy implementation.Demonstrated experience overseeing operational budgets.Knowledge of the aged, disability and community care industry including the Aged Care Quality Standards and the NDIS Practice Standards.Understanding of the funding contracts and operational models of Aged and Disability services, including the Commonwealth Home Support Program, Home Care Packages, Veterans Home Care and Support at Home reforms.WHAT WE OFFERAt Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use.
Our benefits are centred around 'Five Pillars' – mind, body, financial, social and career.
Comprehensive leave options to support you in mind and body:5 weeks Annual Leave (or the option to cash out Annual Leave)Access to Long Service Leave after 5 years12 weeks paid Parental LeaveUp to 5 days paid Fertility leaveUp to 3 days paid Community Service leave each yearUp to 4 days paid Compassionate leaveExtra public holiday per year with Frank Whiddon DayEmployee Assistance Program for when you need extra supportSalary Packaging options so you can keep more of your pay.
Did you know that by salary packaging, you can increase your hourly rate by more than $2?Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!Employee Referral Program.
Get paid up to $500 to refer our next Whiddon star.Learning, learning, learning.
Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.Recognition for successfully completing your probation period.HOW TO APPLYTo apply for this position, please submit a copy of your resume addressing the above criteria.
To find out more about this position and the benefits of a career at Whiddon then visit our website here.
Please note all successful candidates are required to provide evidence of NDIS Workers Check.
Advertised: 20 Dec 2024
Applications close: 20 Jan 2025
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