At The Commons our Community Associates are first point of contacts for members & guests providing a positive and warm experience from the moment anyone arrives up until their departure. Responsibilities also include supporting the day-to-day operations of their building including occupancy, revenue, and retention. Our Community Teams foster a connected community of members by ensuring a positive experience and maintaining a high standard of building presentation and member engagement. Attention to detail, time management, exceptional customer service skills and the ability to multitask is vital to this role. Our ideal candidate will have experience within hospitality or have held customer service based roles. A team player and someone who demonstrates the ability to support the wider team but also work well independently. You have a keen eye for detail and can help deliver and support the member experience. You have the ability to build strong internal and external relationships and have excellent communication skills. Additional attributes include: Initiates contact easily, especially dealing with strangersYes, yes, yes mentality -Is a good team player, assists others without being asked.Can do attitude with a willingness to learnProven ability to adapt well to changeExperience with G-Suite, Canva, Slack.ABOUT THE ROLE The main duties of the role include but are not limited to the below:
COMMUNITY Member Experience Greet members and guests from the front desk, consistently delivering excellent customer serviceAnticipate member needs to enhance the member experience. Facilitate warm introductions, collaborations and engagement through relationship building initiatives for membersGet to know our members, understand how we can support them and their companies.Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on our CRMSolve member-related issues or escalate to Community Manager when necessary.Notify Community Manager immediately of any possible changes to memberships in the spaceEvents Support in the creation and distribution of events posters to promote weekly events. Assist with set up and pack down of events as required by The Commons events team and Community ManagerAssist preparation weekly member breakfasts, Friday night drinks and other ad-hoc community-based eventsTaking ownership of events as part of the Community Team to ensure an excellent member experience.Be active and attend where possible community and Member events.OPERATIONS
Daily Operations Adhere to direction from Community Manager and assist with daily scheduling of tasks and dutiesRespond to emails from members in a timely mannerOnboard and off-board all members and companies in the spaceMaintain accurate internal databases of members, companies, contractors, and suppliersEnsure accuracy of Member/Doggo DirectoryAssist with management and reporting of IT ticketsSend notifications as required for events and reminders within your locationSet members up on printers and provide basic IT troubleshootingEnsure all empty offices and desks are clean and tidy and ready for new members to occupyDeliver incoming mail to members in a timely mannerFacilities Management Ensure that the building is well presented and fully operational Report maintenance issues and assist with resolutionAssist with regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting roomsMonitor levels of all stock and inventory and order consumables as requiredComplete regular audits of storage areas and maintain cleanlinessReport cleanliness concerns or requests to cleanersComplete weekly fridge clean and monthly pantry cleanWORK HEALTH AND SAFETY Conduct and maintain safe work practices by enduring WHS standards are adhered at all times.Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.VALUES All actions, conversations and behaviours should display behaviours that reflect the philosophy and values of The Commons. We are looking for candidates who live and breathe our values: Putting members firstFostering communityWorking together as a teamConstantly learning and growing
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