About the role
St John Ambulance Victoria are seeking an experienced Communications and Administration Officer who is responsible for the efficient and timely dispatch of on-road resources (non-emergency patient transport and deceased persons transport) to meet the service requirements and the clinical needs of the person being transported.
This team is critical in the coordination and delivery of timely and safe transport.
The role is also responsible for supporting staff, customers, and patients with day-to-day queries/troubleshooting, which may relate to policies/procedures, vehicle or equipment issues, rostering, and other administrative tasks.
This role is based at our Notting Hill headquarters. As our ideal candidate, you will possess: Administrative experience, ability to multitask, remain calm under pressure, answer phones, using multiple displays, software systems and bespoke programsAbility to work in and direct resources in a dynamic and responsive service delivery environmentUnderstanding of the need for confidentiality and privacyExperience planning and dispatching over a dispersed geographic locationTeam player with the ability to work autonomouslyExperience in understanding and following policies and proceduresExcellent conflict resolution skills and the ability to deescalate situations in a complex service delivery environmentExcellent interpersonal, written and verbal communication skillsAbout St John Ambulance Victoria
St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years.
Our people, both paid and volunteer, are the lifeblood of everything we do.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
We value the innovation and creativity that diversity of thought brings to our high-performance culture and we welcome applications from anyone who believes they can deliver the outcomes we are looking for.
Employee benefits Focus on work-life balance including flexible working arrangementsExcellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated LeasingSupportive team environment in modern officesHybrid work from home & office model (where appropriate for the role)Training and professional development opportunitiesAccess to discounted Private Health InsuranceHow to apply
If you are looking to join an organisation that makes a difference, apply today.
We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.
To be considered for this role, please follow the link and submit your current resume.
If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch.
Enquiries can be directed to Amanda Harris, Talent Acquisition Specialist, ******
Other Information
All offers of employment are subject to satisfactory reference checks, police checks and other probity checks including for some positions a pre-employment medical.
St John Ambulance Victoria is committed to putting the safety and wellbeing of children first; a current and valid Working With Children Check is a mandatory condition of employment.
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