The Company Our client is a reputable mutual bank, where profit for purpose is their business model and are 100% owned by their members.
Due to growth, they are looking for a passionate communications professional to join them and elevate their communication strategies.
The role As the Communications Lead, you will lead a small team and be responsible for developing and delivering impactful internal and external communications, with a strong focus in customer communications.
Key Accountabilities Create new and engaging, high-quality content for newsletters, email campaigns, social media, websites, and other platforms. Develop the end-to-end strategy for member contact, defining how often the organisation communicates with members. Establish clear principles including communication style, tone of voice, channel selection, and visual identity. Lead and mentor a team of communications professionals, providing guidance and support to ensure effective execution of communication strategies. Lead the development and implementation of communication programs to support key regulatory and business projects, ensuring clear, timely, and accurate information is delivered to members and stakeholders. Develop and deliver crisis communication strategies to effectively manage and mitigate risks during unforeseen events. To be successful in this role you will have: 7+ years' experience in leading communications teams, with a strong focus in member communications. Large customer transformation experiences desirable. Demonstrated experience delivering multi-channel communication campaigns, with clear tracked success metrics. Experience in Financial Services with an understanding of its regulatory environment. People management experience. Why Apply? Great opportunity to work for a reputable brand going through growth. Self-starter who displays high energy and self-motivation. Diverse organisation with a strong culture. Next Steps If you want to work for a recognised global brand with strong culture values and the ability to grow your career this will be the opportunity for you. For a confidential discussion, please contact Ai on . Alternatively, click APPLY.
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