We're seeking to expand our team of Communications Call Takers/Dispatchers to work in our dynamic team, based out of our Keysborough station.
About the business Medical Edge is one of Australia's fastest-growing healthcare providers with operational streams reaching high-risk events, Non-Emergency Patient Transport (NEPT), industrial medicine, pandemic response, first aid training and much more. Employees enjoy a close-knit team whilst working in a relaxed yet highly professional and dynamic environment.
To support our growing operations we are opening a 24/7 communications center. The communications center will support over 4,500 event deployments, over 20,000 direct patient transports, and over 100 shifts per day.
About the role Communications Centre staff operate out of our headquarters in Keysborough, supporting national operational service delivery. The role demands a critical thinker with high-level communication and problem-solving skills. Staff face multiple competing priorities and have direct communication with our valued clients, patients, and operational crews.
Shifts vary in length and operate over 24-hour service delivery on a rotating 7 day roster basis.Benefits and perks Medical Edge Australia continues to grow across Australia and provides world-class service to our patients and clients. Our crews are engaged in exciting and dynamic areas across health, ranging from routine patient transport operations, high-risk events, pandemic operations and training.
The role is remunerated generously with super included on top of the hourly rate.
Skills and experience Medical Edge is committed to providing a safe workplace, applicants must have a strong safety focus and be committed to supporting a safe workplace.
Applicants must have:
excellent interpersonal and communication skillsbe passionate about patient carehave well-developed problem solving skillscomputer competency with the ability to learn new systemsbe comfortable working autonomouslydeliver consistently high standards of customer service to our clients and closely align with Medical Edge Australia's Vision, mission and values.Applicants should have experience in any of the following:
Prehospital care (Including event operations, medical services, NEPT)Call taking and DispatchEmergency Services (including Volunteer roles with appropriate experience)Management rolesRecruitment process This recruitment drive consists of the following aspects:
Application via EmailFace-to-face interviewPrior to being offered a position, applicants will need to provide the following:
Pre-Employment Medical CheckValid Employment Working with Children's CheckPolice Check obtained within six months of applyingProof/or willingness to obtain the required immunisations for NEPT workFull COVID-19 vaccinationCurrent Flu VaccinationMedical Edge Australia is an Equal Opportunity Employer and as an organisation that regularly works with children, Medical Edge believes that all children have the right to be emotionally and physically safe at all times. Medical Edge is committed to identifying, mitigating and managing risk to children through a preventative and risk management approach.
Employer questions Which of the following statements best describes your right to work in Australia?Do you have a current Australian driver's licence?How many years' experience do you have as a Call Taker?Do you have a current Police Check (National Police Certificate) for employment?Do you have a current Working With Children (WWC) Check?Have you completed a qualification in paramedics /paramedical science?Which of the following Microsoft Office products are you experienced with? #J-18808-Ljbffr