Communications & Administration CoordinatorAre you proactive, detail-oriented, and love the satisfaction of ticking off lists?
DNTL Code is looking for a Communications & Administration Coordinator who embodies our core values of confidence, proactivity, gratitude, and innovation to deliver seamless and exceptional patient experiences.
This is your opportunity to truly own your role and be part of a clinic that values personal growth, with potential for leadership in the future.
Role Overview: As the Communications & Administration Coordinator, you will be the welcoming face and voice of DNTL Code, upholding our commitment to patient-centered care.
This role is suited for someone who takes pride in checking every task off their list, thrives on proactive service, and finds purpose in completing each job with precision and gratitude.
You will: Own Your Domain: With confidence and accountability, you will manage and oversee all front office operations, setting the standard for excellence.Embody Proactivity: From reception duties to optimizing our dental and dermal appointment books, you will ensure efficient clinic flow by anticipating needs and ensuring every item on the list is checked off with care and attention.Deliver Exceptional Patient Experiences: Create a welcoming and informative environment for patients, engaging with them in person, by phone, and via email to reflect DNTL Code's values of gratitude and confidence.Ensure Task Completion: Every task, from scheduling to patient communications, is yours to follow through with a mindset of reliability and innovation, taking satisfaction in knowing everything is done and done well.Mentor Junior Team Members: As the clinic grows, you'll embody DNTL Code's values by training new team members, fostering a culture of support and professional growth.Communicate Effectively: You will be the communication hub of DNTL Code, ensuring everyone who needs to know, knows.
You will ensure patient journeys are seamless from beginning to end by maintaining effective communication with the team, specialists, and patients.Use Initiative: Implement improvements, leveling up processes and adding any small touches to make a patient's day.Key Aspects: Patient Interaction: Greet and assist patients with warmth and professionalism, ensuring every interaction reflects DNTL Code's core values.Efficient Scheduling: Maintain and optimize patient appointment books with foresight, maximizing productivity and patient satisfaction.Ordering and Stock Management: Maintain front of house retail and stock levels, ensuring to follow correct ordering processes every time.Accountability: Own every element of front office administration, from managing communication channels to coordinating bookings, with confidence and gratitude.Leadership Potential: For those who take initiative, consistently check off every task, and embody our values, there is potential to grow into future leadership positions within the team.Training and Mentorship: Mentor junior team members as they join, setting an example of proactive, accountable performance and fostering an environment of innovation and continuous improvement.About You: We're seeking someone who:
Demonstrates strong initiative and confidence, anticipating needs and embodying accountability.Has highly developed multitasking skills, whilst concurrently ensuring complete task follow through and that nothing "falls through the cracks".Thrives on taking responsibility, with the ability to own their role and elevate the patient experience.Finds satisfaction in completing every item on their list with diligence and pride.Excels in patient communication, creating a welcoming environment through proactive, professional, and positive interactions.Has a growth mindset, ready to guide and train junior team members in line with DNTL Code's values.Is organized, flexible, and driven to ensure each task is completed with an attitude of gratitude and integrity.A paid trial will be applicable for the right person. Annual Remuneration Package of $67,101 - $78,118 consisting of:
$59,280 - $69,160 base salary11.5% Superannuation$1,000 annual team treatment bonusDiscounted skin care products for the teamTwice yearly pamper nightsThe opportunity for performance-based bonus/rewardsWhy Join DNTL Code? At DNTL Code, we're leaders in combining dental and dermal care, building confidence through healthy smiles and skin.
Our core values of confidence, proactivity, gratitude, and innovation are central to everything we do, guiding us as we strive for continuous improvement and patient excellence.
You'll be part of a team that celebrates initiative, personal growth, and high standards of care, with opportunities for future leadership.
How to Apply: If you're ready to step up, take ownership, and lead in a front office role where you can truly make an impact and experience the satisfaction of seeing tasks through to completion, we'd love to hear from you.
Send your resume and cover letter to ******
Summary of role requirements: Looking for candidates available to work:Monday: Morning, Afternoon, EveningTuesday: Morning, Afternoon, EveningWednesday: Morning, Afternoon, EveningThursday: Morning, Afternoon, EveningFriday: Morning, Afternoon, Evening1 year of relevant work experience required for this roleWorking rights required for this roleExpected start date for role: 18 October 2024Expected salary: $67,101 - $78,118 per year#J-18808-Ljbffr