Communication and Engagement Officer | Townsville City Council | Townsville, QueenslandFull Time Permanent opportunity available (9 Day Fortnight)Formal qualifications in communications and/or a related field, or the ability to 4 ($77,409 – $82,974 per annum + superannuation) based on skills, qualifications and experience.About the roleThis Communication and Engagement Officer plays a key role in Community Engagement and working collaboratively across Council to champion our purpose of Growing Townsville and to deliver the Corporate Plan in consultation with the Townsville Community. This position is accountable to the General Manager Community Engagement and will be focused on the needs and aspirations of the Townsville community; growing and managing customer relationships, developing a culture of customer-centricity and personal accountability; and reshaping how we deliver services to maximise value.This position works as part of a team of communication professionals to operationalise council's communication strategies and plans. The role assists in the delivery of Council's community engagement activities by providing strategic and detailed advice, plans, support, delivery and training under the IAP2 framework to inform, consult and engage the Townsville community.About youOur ideal applicant will have:Demonstrated experience role modelling a positive safety culture and adherence to the Health Safety Management Systems through visible leadership and exercising due diligence and management of compliance and legislative obligations.IAP2 Certification Engagement.Formal qualifications in communications and/or a related field, or the ability to obtain.Minimum two years industry specific experience (such as Communications, Stakeholder Engagement, Customer Experience and/or Project Management).Experience in a similar role delivering successful communication and engagement plans and activities.Demonstrated understanding and the application of the community engagement principles and processes within the IAP2 framework.Well-developed people skills and communication skills, including the ability to consult, negotiate, build relationships, and engage with stakeholders.Well-developed written communication skills for a variety of audiences using a range of communication channels with the purpose of informing, consulting, and influencing.Ability to work autonomously and collaboratively in a team environment.Well-developed prioritisation and time management skills including the ability to identify, plan and organise work objectives with a focus on achieving team and organisational outcomes.Demonstrated ability to deal with sensitive issues and confidential matters including provide clear and concise information to stakeholders when managing enquiries and complaints.Computer literacy with Microsoft Office Suite applications in particular Word, Outlook, PowerPoint and Excel and a working knowledge of online engagement platforms (e.g., Engagement Hub, Engagement HQ).Applications close 11:45pm, Wednesday, 1 May 2024. #J-18808-Ljbffr
