DescriptionCommissions Administrator12 month fixed-term opportunityHybrid working environmentExciting role in a dynamic and successful teamBe part of a strong and vibrant cultureRare opportunity for a customer service expert to join our Finance Team at Australia's leading aggregator.The BusinessConnective is one of Australia's largest, most innovative mortgage, commercial and asset finance aggregators and the preferred choice for leading brokers. Our clients are Australian mortgage, commercial and asset finance brokers, and our partners are some of Australia's leading financial institutions.The RoleThis maternity-leave cover role within our Finance Team will mainly be responsible for providing support to our brokers (customers) with regards to queries and issues relating to commission payments, as well as assisting with processing Lender commission statements. Additional responsibilities also include:Respond and resolve broker queries via our ticketing system (Intercom) within required timeframesCollaborate with colleagues to determine cause and resolution of problems where requiredAssist with reconciliations, commission payments, and other tasks as requiredProvide ad-hoc support to Commissions Officers and the wider Finance team when requiredThe PersonAs an experienced customer service professional, you will be eager to learn and love building relationships with others. You will be inquisitive in nature and enjoy using your problem-solving skills in a fast-paced environment. Your attention to detail, time management skills, ability to prioritise and multi-task, and initiative will be critical to your success in this role. You will also possess the following:Previous experience in a finance administration or customer service roleProficient ability in the Microsoft Office suiteExperience with Intercom or a similar ticketing systemStrong numerical abilityAbility to handle sensitive issues in a calm and constructive manner, and escalate when requiredAbility to work autonomously and collaborate within a team environmentThe BenefitsIn return for your exceptional performance, you will be rewarded with:Attractive remuneration packageProgressive leave policies including paid birthday leaveAccess to various learning platforms to support your professional development goalsTo ApplyTo apply, please click on the 'apply' link. All applications will be handled with strict confidentiality.
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