Job Category: Customer Service, Operations
We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.
We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.
Job Description Exciting opportunity for a Customer Service Extraordinaire to join us as a Commissioning Coordinator based in Brisbane.
About the Role:
We are seeking a dedicated individual to support Opticomm's Retail Service Providers (RSPs). The role involves managing all aspects of RSP orders, ensuring an exceptional customer onboarding experience, addressing commissioning and order-related enquiries, providing timely and accurate responses to phone and service requests, and assisting with billing-related enquiries.
Responsibilities include but are not limited to:
Oversee and ensure the completion of all Opticomm RSP orders Provide regular, clear, and proactive updates on tickets to keep RSPs informed throughout the resolution and order lifecycle Foster positive experiences and relationships with RSPs, maintaining a professional and friendly demeanor while prioritising customer satisfaction Keep ticket notes up-to-date, clear, and concise Establish, maintain, and enhance operating procedures and related documentation Promote team culture and spirit to uphold Uniti Group's values Adapt to varying tasks as required, collaborating closely with the Service Delivery team Assist RSPs with all commissioning-related enquiries, including: Supporting RSPs with connectivity Managing order escalations and coordinating with internal and external partners About you:
The ideal person for this role will have/be:
Strong problem-solving skills with meticulous attention to detail Exceptional oral and written communication abilities Self-motivated and adept at managing priorities and time efficiently Capable of collaborating with a diverse range of internal and external stakeholders Adaptable to a dynamic, ever-changing environment Team player who effectively contributes and shares knowledge and skills Innovative mindset, constantly seeking creative solutions to enhance past experiences Takes initiative for continuous personal development, consistently identifying and honing skills and talents Demonstrates integrity through honesty, transparency, and trustworthiness Minimum of 2 years of experience in a customer service environment Proven ability to communicate professionally to achieve positive customer outcomes Excellent time management and organisational skills Proven ability to communicate effectively with non-technical end users, highly technical IT managers, outsourced customer IT support teams, and carrier call centers Demonstrated ability to respond quickly to change and adopt a flexible, innovative approach to problems and opportunities Excellent written and verbal communication skills with meticulous attention to detail Possess a curious mindset Experience in the telecommunications industry is a plus Familiarity with ticketing platforms (e.g., ServiceNow, Service Cloud, Freshdesk, Zendesk, etc.) is advantageous About us:
Uniti Group is an exciting, dynamic and fast-growing world-class digital infrastructure company.
At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity is a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.
All genders are encouraged to apply.
If this role sounds like you, we would like to hear from you! You must have the right to live and work in Australia to apply for this role. For current opportunities, please visit our Careers Portal at
No recruiters please, we manage our recruitment in-house.
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