Head of Partner Fund Solutions, Commercial TeamPermanentSouthwarkPurpose The role holder is responsible for building trusted working relationships with the Partner Funds, supporting them in achieving their service requirements.
Internally to the LCIV, the role holder will work collaboratively with the Client Relationship team, the Partner Fund Solutions team, and wider with the Investment, Operations, and Compliance teams. The role involves providing support mainly to the Commercial Team and helping maintain Partner Fund relationships while aiding with providing solutions to them.
Main Responsibilities Assist in the creation, implementation, and monitoring of marketing campaigns targeting key stakeholders.Help design and produce marketing materials, including brochures, presentations, newsletters, and digital content.Support the planning and execution of webinars, conferences (especially the London CIV Annual Conference), and stakeholder engagement events.Help draft, edit, and proofread communications such as press releases, blog posts, and email campaigns.Maintain London CIV's marketing calendar, tracking key deadlines and campaigns.Help manage and update London CIV's website and social media channels with relevant content.Check document uploads to Client Portal and website, involving manual document uploads and virtual meetings.Help schedule and attend virtual meetings when needed (Business Updates, Meet the Manager, etc.), record meetings, and take note of attendance.Portal User Reconciliation – Add, delete, and amend profiles as needed.Follow up on any outstanding documentation from Partner Funds (e.g., W8 tax forms, tax certificates, letters, etc.).Assist in gathering and analyzing data from various stakeholders, particularly Partner Funds.Reconcile and update contacts in Salesforce.Collate documents in SharePoint for each Partner Fund's end-of-year audit as requested.Aid in the upload of various reports to the client portal, including CTI, voting, manager, and investment reports. Also, update the events section in the client portal.Support in researching, summarizing, and analyzing complex data and information sources to help interpret legislative and regulatory changes.Manage the Partner Fund Committee Meeting Calendar, downloading vCard files and uploading them to the Outlook calendar.Provide general support to Commercial Team Members when needed.Desirable Skills and Experience Has a commercial mindset, being confident in communicating with our clients, the Partner Funds.Is solutions-focused with a positive can-do attitude.Is a strong communicator with good attention to detail.Has excellent analytical and organizational skills.Demonstrates sound judgment to plan and accomplish goals.Good systems experience, including CRM system experience (Salesforce); Microsoft Suite (Excel, Word, Outlook, PowerPoint); Adobe Suite.Experience with intranet and website development would be beneficial.Experience working in small teams within a matrix environment.Core Values London CIV has four core values that we aspire to as an organization and expect from every individual who comes to work with us:
We work together to build and sustain strong partnerships both internally and externally.Responsibility: We are committed to delivering on our promises, meeting the needs of our stakeholders, and going the extra mile.Diversity: We respect and celebrate our differences and create an inclusive environment where everyone feels welcome.Integrity: We act with honesty, ethics, and respect in everything we do.London LGPS CIV Limited is a private limited company, registered in England and Wales, registered number 9136445. Registered office: 4th Floor, 22 Lavington Street, London, SE1 0NZ. Authorised and regulated by the Financial Conduct Authority number 710618.
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