Job Category Professional Contact Name Contact Phone 0447 814 *** Contact Email ****** About us Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general insurance products protect customer's most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today. The role Auto & General offers an exciting opportunity for someone to join our claims and assessing division as a commercial specialist, located at our North Lakes or Kawana site. The purpose of the Commercial Specialist, Third Party Recoveries and Settlements is to effectively manage supplier performance in line with legal and regulatory obligations to support the department and company strategic goals whilst upholding ethical standards within the industry. The role provides leadership and guidance to a supplier performance lead. The team is responsible for third-party supplier relationship management, supplier performance monitoring and evaluation, contract management, sourcing, vetting and on-boarding new suppliers, along with issue and risk management to ensure compliant supplier relationships are in place. Reporting and analysis will be a key requirement of the role. By effectively managing suppliers' performance, the Commercial Specialist will contribute to the overall success of the Third Party Recoveries & Settlements department and enhance the company's reputation in delivering exceptional claims services supported by third-party suppliers that are an extension of our skilled and highly efficient claims teams. The key success criteria for the role includes: Building and maintaining strong relationships with suppliers including performance management Delivery of contractual agreements that provide cost-effective and value for money business outcomes Knowledge of Motor Industry and market trends including knowledge of relevant regulations and compliance obligations Adherence to regulatory and compliance obligations relating to supplier management - GICOP, Privacy, Corps Act and Claims Handling, RG271 and Complaints Management, CPS230 Ability to analyse data, trends, and performance metrics to identify opportunities for costs savings and improvements Proactively identify issues, propose solutions, and resolve conflicts to ensure smooth business operations. Business Function: The role works collaboratively with the Settlements and Recoveries Managers and the General Manager to support the management of key supplier relationships within the department. A key component is supplier performance management, with special consideration to adherence to legal and regulatory compliance obligations such as Corps Act Claims Handling as a Financial Service obligations. Key accountabilities Supplier Relationship Management: develop and maintain relationships with insurance suppliers to ensure compliance with contractual obligations and performance expectations. Contract Management: Facilitate the negotiation, review and renewal of supplier contracts to ensure alignment with compliance requirements and business objectives. Compliance Oversight: Monitor suppliers' adherence to regulatory requirements, industry standards and internal policies to ensure compliance at all levels eg supplier file audits, complaint management. Performance Evaluation: Evaluate supplier performance against key performance indicators (KPIs) and service level agreements (SLAs) to ensure quality, efficiency, and effectiveness. Reporting and Analysis: Prepare regular reports on supplier performance, compliance status, and any remediation actions taken to senior management for review and decision making. Risk Management: Identify and mitigate risks associated with supplier performance that could impact the insurance company's operations, reputation, or regulatory compliance. Manage responses to regulators regarding our partners' service provisions. Issue Resolution: Address and resolve any issues or disputes that may arise in services delivered to claims operations and provide resolution to the satisfaction of all stakeholders in a timely and efficient manner. Training and Guidance: Co-ordinate and oversee the training and guidance to internal stakeholders for onboarding of new suppliers, use of portals etc. In addition, be accountable for the coaching and mentoring of your own team. What experience you'll bring Relevant qualifications in Business, Commerce, or a similar discipline 3 years experience in a similar role Strong working knowledge of insurance, recoveries and claims management relative to applicable legislation, processes and industry best practice Excellent analytical, problem solving and decision making skills Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders Demonstrated ability to effectively engage, influence and develop others High level project management experience i.e. an ability to deliver results to agreed timeframes. If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. #J-18808-Ljbffr