Commercial Partnerships Loyalty Manager - South Bank, QLDJob no: 522654 Brand: Executive LeadershipWork type: Full time Location: Queensland Categories: Marketing, Web, Creative & UX The ideal candidate will have experience in partnership management, strong communication and interpersonal skills, and a deep understanding of the commercial loyalty partnerships process.Customer Loyalty StrategyChampion the Customer Loyalty value propositionOnboard and support new partnersAlign joint initiatives with Customer Loyalty strategy for successPartner Relationship ManagementBuild and maintain strong partner relationshipsResolve conflicts and challenges in partnershipsCollaborate with sales and marketing teamsPerformance and Trend MonitoringTrack industry loyalty trends and competitor actionsMeasure and report partner performance using key metricsStrategic Planning and InnovationPlan and evaluate new initiatives with business leadershipEnsure key stakeholders understand partner objectivesStay updated on industry trends and digital advancesWho you are:Bachelor's degree in business or related field3-5 years of experience in commercial partner management / salesUnderstanding of core marketing principles for co-promotionsLoyalty Understanding: Not critical, though highly regardedKnowledge of the current loyalty market, players and programs, especially in retail, travel, FS, utilitiesUnderstanding of Loyalty coalition mechanismsUnderstanding of Loyalty commercials, analytics and ROI mechanismsExperience in Loyalty partnershipsSolid understanding of loyalty programs and core loyalty principles (reward mechanisms, member engagement strategies, program optimisation, etc.)What you'll Enjoy:Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry.Development: Individualised Learning & Development pathway options.Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more.Flexibility: Monday to Friday week, business hours with flexible/hybrid options.Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within.Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.Mental Health: Support and Employee Assistance Program for staff and family.Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.Sustainability: The protection of our environment is essential to the future of tourism; as a leading travel group, we have made efforts to affect positive change to the environment.Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.#J-18808-Ljbffr