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Job no: 522654 Brand: Executive Leadership Work type: Full time Location: Queensland Categories: Marketing, Web, Creative & UX
The Commercial Partnership Loyalty Manager is primarily responsible for identifying and onboarding new commercially beneficial partnerships. Working closely with internal teams, the Commercial Partnerships Loyalty Manager's purpose is to grow the external partnerships portfolio at pace. This role will need to evaluate, develop, and manage commercial relationships with external parties to create market value within the Customer Loyalty program.
The ideal candidate will have experience in partnership management, strong communication and interpersonal skills, and a deep understanding of the commercial loyalty partnerships process.
Your responsibilities:
Customer Loyalty Strategy
Champion the Customer Loyalty value proposition
Onboard and support new partners
Align joint initiatives with Customer Loyalty strategy for success
Partner Relationship Management
Build and maintain strong partner relationships
Resolve conflicts and challenges in partnerships
Collaborate with sales and marketing teams
Performance and Trend Monitoring
Track industry loyalty trends and competitor actions
Measure and report partner performance using key metrics
Strategic Planning and Innovation
Plan and evaluate new initiatives with business leadership
Ensure key stakeholders understand partner objectives
Stay updated on industry trends and digital advances
Who you are:
Bachelor's degree in business or related field
3-5 years of experience in commercial partner management / sales
Understanding of core marketing principles for co-promotions
Loyalty Understanding: Not critical, though highly regarded
Knowledge of the current loyalty market, players, and programs, especially in retail, travel, FS, utilities
Understanding of Loyalty coalition mechanisms
Understanding of Loyalty commercials, analytics, and ROI mechanisms
Solid understanding of loyalty programs and core loyalty principles (reward mechanisms, member engagement strategies, program optimization, etc.)
What you'll Enjoy:
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
Development: Individualised Learning & Development pathway options
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan, and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance, and more
Flexibility: Monday to Friday week, business hours with flexible/hybrid options
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering, and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism; as a leading travel group, we have made efforts to affect positive change to the environment
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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Applications close:
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