Commercial Manager

About UsThe Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability.Mobility and Insights is a division of the Department of Transport & Planning and is responsible for the delivery of better outcomes for users of the transport system through developing and coordinating customer and transport system insights, strategy and innovation.We're focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.The department is committed to building a culture where we say 'yes' to flexible work arrangements, provide personal and professional development programs and support ways of working that help employees balance work and life.The department is an equal opportunity employer and welcomes applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+. The department provides workplace adjustments for applicants with disabilities.About the ProjectThe Department of Transport & Planning, through Head, Transport for Victoria, has contracting relationships with our major train and tram operators - Yarra Trams & Metro Trains Melbourne, managed on behalf of the Victorian Government.Agreed and awarded in 2017, the MR4 tram franchise agreement will come to term in 2024, and the MR4 train franchise in 2027.The Department of Transport has an established project team, MR5, which has been comprehensively reviewing the State's franchise agreements and undertaking the procurement for both contracts. The team provides options on relevant reform and constructs the future agreements for implementation.The franchise contracts detail, among other requirements, the day-to-day operation of services and performance standards; responsibilities about customer service, security and staffing; and maintenance and cleaning. The project team supports the Department of Transport and Planning's due diligence and review of existing and future proposed arrangements, ensuring that contracts are providing the best value for money and enhanced services for the Victorian community.About the RoleFull Time Fixed Term until 28/11/2027Working closely with the Customer Workstream Lead, and broader project stakeholders, and drawing on the expertise of specialist advisory consultancies, the Commercial Manager will be responsible for undertaking detailed analysis of existing and potential arrangements to inform future contractual requirements. The Commercial Manager will need to lead analysis of financial, commercial, operational and asset inputs and data to assess performance, opportunities for improvement and make recommendations, while ensuring stakeholders are consulted and informed of potential changes.The role seeks to identify options, manage risks and recommend actions to drive innovative and improved outcomes. It will require the production of project documentation for both internal and external audiences.The role will support development of customer requirements for the future arrangements and the associated performance regime (in conjunction with the broader project); seeking to embed reforms that deliver a consistent customer experience across all transport modes.The successful applicant will have substantial experience relevant to complex contracts in the public sector.To access the Position Description, please click here.We are seeking a candidate with strong critical thinking, problem-solving, and project delivery skills, capable of influencing and managing stakeholders effectively while demonstrating business and commercial acumen. The ideal applicant thrives in collaborative environments, adapts quickly to changing priorities, and maintains resilience under pressure to lead teams toward successful outcomes.Position Outcomes / AccountabilitiesGather and analyse information from within DTP and from other sources to support development of arrangements for the new agreements.Prepare project documentation and advice, including submissions to government and internal stakeholder briefings, on the project workstream areas of review/change and other complex commercial / policy matters.Stakeholders perceive that analysis and advice is comprehensively considered, takes into account whole of project outcomes and supports successful outcomes through a supportive partnership approach.Assist with the identification and resolution of project and strategic issues to support timely and effective decision making and negotiations.Contributed to achievement of value for money outcomes through participation in the evaluation of options.Qualifications and ExperienceMandatoryA proven record of working with customer experience strategies and initiatives, ideally in a public transport setting.Demonstrated experience working on commercial projects in either public and/or private sectors.DesirableExperience working with State or Federal Government.A relevant tertiary qualification in commerce, finance, economics, business management or related discipline is highly regarded.ROLE SPECIFIC REQUIREMENTSThe role may involve evening or weekend work including occasional overnight travel.What we offerMeaningful work making Victorian communities more accessible and liveable.Professional growth and development opportunities across the department and the wider Victorian Public Services.A hybrid working model focused on collaboration and teamwork.Optimal work-life balance initiatives including flexible working arrangements.Opportunity to work across multiple urban and suburban hubs.We prioritise the development of a safe and inclusive culture.Culture ValueWe are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.How to ApplyClick the 'Apply' button and you'll be redirected to a new platform and create an account.If you have any issues, click here for Quick Reference Guide on how to apply.Applications close 9pm on Tuesday, the 3rd of December 2024.Please include a resume and cover letter. All applications must be submitted through the online portal. We're unable to consider email or manual applications at this time.For further information about the role please contact Emma Nicholls, Communications And Engagement Lead via ****** applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.
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