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Department: AR Branch Network
Division: Australia Retail
Location: Melbourne
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs a Commercial Home and Investment Lending Assistant, your role is to work with our Commercial Home and Investment Lending Manager/s to support customers in saving for, buying and owning their own home or investment property. You will coach customers through each step of the journey, ensure their experience with ANZ is seamless and maintain relationships with existing customers.
You will also be liaising with many of our more complex customers and those stakeholders in commercial banking who we support. You will support your aligned Lender/s with a number of day-to-day administrative tasks, managing customer communication, loan enquiries, collation and submission of applications.
You will be involved in activities to provide our customers with a seamless experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. Most importantly, you will be responsible for adhering to ANZ's policies, processes and standards.
What will your day look like?As a Commercial Home & Investment Lending Associate, you will have the opportunity to:
Work with the Home & Investment Lending Manager to support customers in saving for, buying, and owning their own home or investment property.Coach customers through each step of the journey.Act as a mentor to other members of the branch, coaching them, and enjoying inspiring them to provide the best possible customer experience.Maintain relationships with existing customers and ensure customers' experience with ANZ is seamless.Deliver on our Customer Promises to ensure customers are strong advocates for ANZ.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Strong customer focus, with home lending and retail banking experience.Significant experience in financial services and attention to detail.Experience in being an active user and promoter of technology to educate customers about digital solutions.Ability to multi-task and be highly adaptable to change and ambiguity.Excellent communication, presentation, and interpersonal skills.Willingness to be proactive and work in a collaborative team environment.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 82404.
Job Posting End Date
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