Operations is embedded in every business to support the firm's business functions and handle the end-to-end process management of all core production and client-servicing activities across each business. You'll join an Operations team within one of our lines of business or corporate functions to help manage our processes and services while growing business-specific expertise.
In the program you will work in a collaborative environment that teaches you how the Operations function helps deliver core services to the firm and its clients. The goal is to assist you in building a long-term career in our Operational support areas and help with their continued growth.
What to Expect
In this two-year program, you will be hired directly into one of our high performing Operations teams. During the program, you will work in a transformative environment that develops your skills and knowledge while delivering core services to the firm and its clients. This will enable you to build a long-term career within the firm.
You will make an impact in a specific Operations area, which could include payments, trading services, lending services, client management, employee operations and many others. Some examples of the impact you will make may include:
Helping with the end-to-end management of the client onboarding experience
Being responsible for processing and investigating client transactions for a variety of products
Data Analytics and Reporting support for operational functions
Analyze reference data to help support trading
Optimize processes in collaboration with Technology teams
Your responsibilities will vary based on your team assignment. You'll help deliver key solutions to our clients in coordination with other JPMC teams. In addition, you will gain exposure to senior leaders and receive best-in-class training as part of a broader analyst community.
This program will give you the opportunity to learn about Operations and develop your career. You will be fully integrated within a high-performing team and make a clear impact for the organization and our clients. While driving your core responsibilities, you will be growing your bank product expertise and looking for ways to innovate within the space. In addition to on-the-job experience, you will be part of a community of other analysts and will attend social events, interact with senior leaders, and learn new skills.
Training
You'll begin with an induction training that will provide an overview of the firm, our lines of business, and technical skills. Over the course of the program, you'll have access to continuous training relating to both technical skills and professional development. Topics will cover how to best collaborate with internal clients, utilize design thinking techniques to improve our processes, and leverage data to inform the way you work.
Career Progression
Once you've successfully completed the two-year Operations Analyst Program, there will be opportunities for advancement within your team in the Operations organization based on your performance and expansion of the role.
About You
To be eligible for this program, you must be an Australian Citizen, Permanent Resident or hold an unrestricted Working Visa. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT). Likewise, JPMorgan Chase & Co., will not provide any assistance for relocation.
We are looking for motivated, enthusiastic people who want to begin and develop their career in Operations. We are looking for people with diverse backgrounds and are excited to learn and identify process opportunities (e.g., automation). You should be excited to expand your knowledge in businesses and bank products along with making an impact in Operations while driving our business forward. You should be able to work within deadlines and be able to adapt to changing environments.
Additionally, we are looking for someone with a growth mindset, who is analytical, has good communication skills and works well on a team. You will be interacting with a diverse set of internal/external stakeholders and should be excited to solve problems. You should be a good listener and be able to ask probing questions to ensure understanding of requirements and needs of clients while working towards delivery timelines. Additional skills & criteria include:
Required Qualifications, Capabilities, and Skills:
University degree preferred or 2-3 years of related experience in Financial Services Operations
Great team player able to work in a dynamic and changing environment
Demonstrated ability to communicate effectively both written and verbally
Detail-oriented with strong critical thinking, attention to detail, and analytical skills
Ability to manage time, prioritize assignments, and know when to seek help for optimal solutions
Demonstrated growth mindset with desire to learn financial operations
Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
Experience processing multiple documents, payments, and transactions for clients and various stakeholders
Experience with client relationship management
Ongoing collecting, inputting, analyzing, and monitoring of financial information
Root-cause analysis with experience researching, documenting, and independently reporting information to resolve exceptions, propose solutions, and deliver results
Maintenance of issue logs, troubleshooting of problems, and handling of complaints with appropriate and timely escalation
Experience with data analytics including working with large data sets, data analysis, and visualization
Preferred Qualifications, Capabilities, and Skills:
Data automation (Tableau, Alteryx, etc.)
Pre and post-trade lifecycle and portfolio management
Loan origination, servicing, analysis, and quality control
Money market, mutual funds, equities, fixed income, alternative investments, and derivatives
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