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Brief overview of this role:We are looking for an Account Manager to join our team in Sydney, focusing on our Mid-market customers. This will enable us to mitigate hidden risks and dig into opportunities within our current client base.
This role would be great for you if you have:
Worked as a Customer Success Manager or Account Manager before, and your role consisted primarily of commercial tasks such as expansion, renewals, and billing migrations.Worked in new business sales, such as an Account Executive role, but would like to transition across to working with existing accounts instead of new business.Are interested in the opportunity to drive the Account Management function and assist with successfully establishing workflows for optimal collaboration between CSMs and AMs.You'll be working closely with the Director of GTM as well as colleagues across Customer Success & Sales within our 'Mid-Market Pod', gaining a broad understanding of how the SaaS delivery model works. You will be exposed to both of Sitemate's founders and cross-functional teams.
Employment:Full-timeBased: Sydney, AustraliaOTE Remuneration (incl. Super): $200,000 - $220,000 per annum, pending the particular applicant's experience.Base Salary (including CPP): AUD $140,000 - $154,000Commission (including CPP): AUD $60,000 - $66,000Why should I consider joining Sitemate?We have equal opportunity for applicants of all genders, ethnicity, and sexualities - Sitemate's team is proudly diverse.You will have flexible working options - our team is a blend of fully remote and hub offices. People based in hub cities typically work in the office 2-3 days per week.Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers, and cycle storage.You will be remunerated based on your performance. If you are performing well, you won't need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration.You will get a laptop and a budget to set up your home office (standing desk, monitor, headphones, etc.).You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.You will get equity options and ownership in Sitemate on a standard vesting schedule.Sitemate has grown from 5 people in 2018 to now over 75, and we're moving into the next stage of growing to 100!What is the working environment like at Sitemate?We are very transparent - monthly Allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans, and key metrics (NPS, Revenue, Financial Performance).We place an extremely high value on your time - you won't be spending your days wasting time on fighting internal systems or doing data entry.You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales, and customer success.You will have a high degree of autonomy, as the focus is on outcomes and not hours.What does Sitemate do, exactly?Sitemate builds best in class software products for the built world.Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format.What will I be doing day to day in this role?Work alongside the Customer Success team to increase touch points with a range of accounts.Work with our already established clients to start/build relationships, sourcing new POC where required.Your KPI's will be based around these growth opportunities.Your priority will be to reach out and dig into each client's current project status, pain points, and keep an ear out for new opportunities within their upcoming projects.What will be the biggest challenges for me in this role?Push back from clients - ensuring our touch points are genuinely valuable and engage the clients' interest.Although this role has target-based remuneration benefits, our goal is to help our clients utilise our technology effectively.Pace - we move quickly and our expectations are high.FAQsPLEASE Note:We do not use recruitment partners or services, so please save your time and don't reach out.
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