Colonial First State | Financial Services Administrator

Would you like to work in an organisation that encourages and supports you to be your best? At CFS you'll join an organisation that is so much more than striving to give our customers financial freedom in retirement. It's at the heart of what we do and that's why we are committed to developing a culture of expert and passionate people.
Your Team
Our Insurance Admin Support team is responsible for ongoing maintenance of member insurance records. This includes but is not limited to handling investigations in insurance cover issues, processing of refunds or insurance reinstatements and managing referrals and handoffs on the underwriting applications prior to submission to the insurer.
Insurance Admin Support which sits within the Trustee Services and Insurance Operations business unit in Customer Operations.
Your Responsibilities Reviewing insurance records and processing refunds and reinstatements Communicating effectively with customers to ensure they are clear on requests for insurance Building effective relationships with customers and third parties Review received documents and follow up on any outstanding requirements via verbal and written channels Assess documentation and requests in line with our business rules, legal requirements and industry standards
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