Collections Team Leader X 9

Your New CompanyExplore an exciting career with our client who provides devices, plans, prepaid and roaming services, equipment and data plansAs a renowned global leader, our client is currently rapidly expanding.
Due to this we are currently seeking 9 experienced Collection Team Leaders to join their team in Melbourne on the 14th of OctoberYour New RoleAs the Collections Team Leader, you'll play a pivotal role to the wider team and key clients, ensuring smooth call taking and team leading operations.
This permanent full-time role will commence on the 14th of OctoberYour main responsibilities will include:Manage individual team members' and overall team's targets on monthly basisAssist the team with payment collections through inbound and outbound callsCoach and provide feedback to improve collections month over monthReview daily reports and identify root cause for low performance and remediate Leads a team of 12- 20 collectors and assist in motivating them to achieve individual and team targetsFloor walks regularly per day to supervise, coordinate, and monitor the activities Interacting with the clients (as and when needed)Participate in call calibration sessions, adhoc trainings and reviews as designed by theclients.Benefits to You$82,000 plus super per yearOpportunity to work for a reputable and global business.Join a supportive and inclusive team culture.Gain extensive training and development.About YouPrevious call centre leadership experienceAbility to multitask and prioritise.Self-driven with the ability to work both independently and in a teamAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.experience1 yearskillscall centre, customer service, telecommunications, team leader, supervisor, managementqualifications-educationSecondary School/High School