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Department of Treasury and Finance Job reference: 581181
Location: 5015 - PORT ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
Have you been searching for a role that showcases your customerservice skills in a fast-paced environment? If so, your nextchallenge awaits, and this could be your opportunity to grow yourcareer!
At the Fines Unit we embrace a contemporary, flexible andresponsive culture and workplace that balances the needs of ourclients and our people.
The Fines Enforcement and Recovery Unit (Fines Unit) is abusiness unit within the Department of Treasury and Finance,responsible for the effective collection and enforcement of overduefines and other debts owed to the state to assist in meeting theoverall strategic objectives.
The Collections Officer is responsible for acting as first pointof contact in the collection of fines, providing prompt andaccurate information to clients with outstanding fines, usingempathy and good communication skills to resolve their queryachieving first contact resolution.
Special Conditions Rostering requirements exist as our environment is scheduled tomeet business needs, so start and finish times will be setaccording to resourcing needs.
The incumbent will be required to:
Undertake and return a satisfactory General EmploymentProbity check, Working with Children Check and Fines Historycheck.Work at Port Adelaide and CBD Adelaide according tobusiness needs.Remuneration ASO2 $57, 842 - $62, 221 per annum
Application Instructions: All applications must be submitted online via I Work For SA.
Applicants are required to submit a completed and signedPre-Employment declaration, a curriculum vitae (resume) and writtenapplication of no more than 2 pages, demonstrating theirsuitability for the role. Applicants are to provide a summary ofcurrent duties relevant to the position, along with details ofrelevant experience and knowledge addressing the followingrequirements:
Demonstrated ability to work under pressure, useinitiative, and display good organisational skills to achievehigh quality outputs within agreed timeframes.Experience in managing electronic payments Experience inproviding a high level of customer service in a high-volumecontact or team environment (contact centre or customer serviceenvironment).Applicants are to include the name, title and contact details ofat least two referees, one being current or most recent.
Enquiries to: Suzanne Rothwell
Senior Team Leader
08 8444 3014
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Diversity Statement The Department of Treasury and Finance actively promote flexibleworking arrangements, and is committed to having at least 50% ofinterviewees for each role being women. At DTF we value andencourage diversity within our workforce, to help us reflect thecommunity we serve.
Flexibility Statement
The South Australian public sector promotes diversity and flexibleways of working including part-time. Applicants are encouraged todiscuss the flexible working arrangements for this role.
Applications close: 01/09/2024 11:30 PM
Attachments:
- ASO2 Job and Person Specification_March 2022.pdf
- Pre-Employment-Declaration_240522.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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