We're currently recruiting for a Collections Officer to join our Docklands office. This is a pivotal role in the Collections team. The role is responsible for its own high value ledger, and when required act as a backup for the other Collections Officers within the team. Working alongside other Collection officers you will be striving to drive working capital deliverables and minimise overdue debt.Reporting to the Collections Manager (non-Grocery), you will deliver efficient and effective management of customer accounts including timely processing of all payments and deductions whilst managing compliance to terms.Responsibilities:Negotiating payment of outstanding debts and arranging suitable payment plans for commercial clientsManage reconciliation of customer accounts, ensuring that aged debt is identified and investigated in timely mannerComplete Aged monthly ledger reviews with comments for managementEstablish "win-win" strategies through effective negotiation techniquesLiaise with internal and external stakeholders to resolve any payment/claims issuesLiaise with claims team to ensure claims are entered and approved/rejectedWork closely with Data team to identify and correct any master data problems causing invoice delivery issuesAbout youA strong customer focus, and stakeholder engagement skillsAccounts receivable, invoices processing and credit management will be highly regardedExperience with an ERP system, ideally SAP will be an advantageAbility to add value and input to continuous improvement projectsWe are looking for a resilient, quick learner, adaptable and a great team player.ApplicationsAt Bega, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. We will accept applications from all people with the right to live and work in Australia.
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