Join our fantastic in-house Late-Stage Collections Team at NOW Finance!
NOW Finance is an Australian-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution.
As a NOW Finance Late-Stage Collections Officer, you will play a pivotal role in liaising with our valued customers, providing excellent customer service and finding the best solution for them.
With fantastic employee initiatives, benefits and culture, this full-time, permanent role offers excellent job security and a great team environment.
Duties & Responsibilities: Conduct outbound and inbound collection calls in high volumes Successfully identify customers experiencing financial hardship Identify and recommend customers for alternative Collection activities, e.g. hardship, repossessions, field calls, legal action, etc. Conduct investigations and skip-tracing Take end-to-end accountability for accounts assigned to you Understand and comply with all regulatory requirements and quality standards Strong attention to detail and integrity Key Attributes & Experience: Experience in a collections environment assisting and responding to those in debt Skip tracing experience and a knowledge of skip tracing tools is desired Experience in a customer service environment either over the phone or face to face, in a values-based organisation Exceptional communication and interpersonal skills Solutions-focused and the ability to make decisions to resolve a customer's financial situation The ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations At NOW Finance we support and encourage our employee's personal and professional development – what we can offer you is:
A fun and energetic team alongside a supportive leadership team The opportunity for internal promotion and growth within the business On-the-job training and in-house professional development A positive work environment and excellent office space, with free coffee and fruit! An annual Wellness Day Flexibility post probation Entry to our Employee Benefit Portal offering discounts, perks, and wellness resources Discounted health insurance A substantial referral bonus Employee Reward and Recognition Job Type: Full-time, permanent
Your application will include the following questions:
Do you have customer service experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a collections officer? Do you have credit collections experience? What's your expected annual base salary? #J-18808-Ljbffr
