Due to a number of recent internal promotions, Nissan has a fantastic opportunity to join a high performing team in their Collections Department on a permanent basis.Get Excited about driving our cars and having the option to lease a car for you and your family at a significantly discounted rate.Be Connected to a long term career at Nissan which can take you around the world.Have Confidence in your development through training and be supported with flexible hybrid working options.The OpportunityNissan has an excellent opportunity to join a high performing team in the Collections Department. This is a fast paced environment that rewards top performers! You will be part of a vibrant Collections Centre focused on supporting customers across different stages of delinquency through phone, email, letter and SMS contact.In this full-time role you will be part of the early-stage collections team, managing accounts as a portfolio to ensure the best solutions for customers. Collection actions should remain customer focused with a positive brand image.You will also manage accounts assigned to external agencies, overseeing those relationships and ensuring ongoing positive brand representation.Key ResponsibilitiesDrive first call resolution and offer customers solutions to meet financial obligations.Adhere to Collections, Debt and Consumer Protection guidelines.Contribute to department targets.Work on more complex collection accounts and propose solutions.Seek approvals as needed for further collection actions.Who we're looking forCustomer service focused with strong communication abilities and adaptability.Debt collection experience in financial services, utilities or services a plus.Passion for high performance and exceeding expectations.Proven ability to handle complex collection accounts and external agencies.Available to work shifts between 7am to 6pm weekdays, with flexibility.About UsFounded in 2008 with over 200 staff nationwide and head office based in Mulgrave.We provide financing solutions for Nissan, Infiniti, Renault, Mitsubishi and Skyline customers across Australia and New Zealand to support vehicle ownership and service dealers.Our CultureWe encourage team members to:Take initiative and challenge the status quo.Strive for breakthrough strategies and continuous improvement.Work collaboratively to deliver results.You will be contributing to Nissan Financial Services vision to be the financier of choice. Key to this is your commitment to delivering service excellence to our customers and our pursuit of best practice.As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates from all walks of life. We are committed to attracting and retaining a diverse workforce where employees feel valued, respected, and empowered to reach their full potential.Power Your Future with Nissan!Eligibility to work in Australia required. Police and credit checks conditional for employment.
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