People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the roleThe Credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe The team manages our products from day one to the end - developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions. It's a big old job, but our people are a Credit to us all
We're looking for a Collections Manager who'll be responsible for the build out of in-country processes and procedures, and the continued performance of the team as products launch.
Up for the challenge? Send your CV in English and let's get in touch
What you'll be doingLeading the development of compliant and effective debt collections processEnsuring the Revolut collections process is efficient and compliant with all applicable laws and regulationsOwning and managing the end-to-end debt collections process for retail credit portfoliosOptimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology, analytics, and strategic payment programsDocumenting policies, processes, and procedures for debt collection and recoveriesDeveloping, managing, and refining collection strategies to optimise recoveriesContinuously improving collection processes, metrics, and toolsEffectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherenceWhat you'll need7+ years of experience in debt collection and recoveries in a retail bank, fintech, or DCAExperience creating and documenting collections processesA great understanding of debt portfolio management, debt sales, and debt restructuringGood knowledge of credit productsKnowledge of local debt collection laws and regulationsPerformance and relationship management skills with third party service providersA highly analytical mindset with excellent problem-solving skillsCuriosity and drive to identify and implement improvements to automate wherever possibleBuilding a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application. No ping pong tables or bean bag chairs, just benefits you actually want
Get what you need to succeed Financial benefits that show we value your work Medical insurance for you and your close ones Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
Deliver WOWWe love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream TeamWe select, coach, and retain the top talent only and give them all the support to achieve greatness
Never SettleRevolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Think DeeperLogic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
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