Job No.: 567851
Work type: Continuing
Continuing, Full Time PositionPosition based at Melbourne (Bundoora) campusChampion a strong continuous improvement cultureAbout the position This role involves ensuring that these platforms are effectively supporting the university's communication and collaboration needs, managing vendor relationships, and ensuring compliance with service level agreements (SLAs). They will also be responsible for overseeing platform and hardware lifecycle management and driving continuous improvement initiatives.
Skills and Experience To be considered for this position, you will have:
Extensive experience with collaboration platforms such as Microsoft Teams, Zoom, Cisco Call Manager, contact centre platform, and mobile voice and data services.Proficiency in troubleshooting and resolving complex technical issues related to collaboration platforms and related technologies.Strong understanding of IT service management frameworks, such as ITIL, and experience with remote support tools and technologies.Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels and provide clear technical guidance.Strong organisational and time management skills, with the ability to manage multiple tasks and priorities effectively.Demonstrated experience in managing vendor relationships, negotiating SLAs, and ensuring value for services provided.Application Process Only candidates with Full Working Rights in Australia may apply for this position. Please submit an online application ONLY and include the following documents:
An up to date resumeWe welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.
Note: All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
Advertised: 18/11/2024 Closing Date: 01/12/2024
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