Customer Service and Compliance Consultant Cointree is a growing business with ambitious goals and a highly passionate team dedicated to using the latest technology, smart innovation, and providing exceptional service to our customers.
As a leading Australian cryptocurrency exchange, we give traders access to 240+ cryptocurrencies, an easy-to-use platform, a dedicated support team, and exclusive patented trading ideas.
We are growing our customer support and compliance team and looking for a proactive, driven crypto enthusiast eager to provide customer service and support to our customers and hit the ground running.
You will be responsible for: Provide support for our customers both via our support ticketing system, live chat, and phone (inbound and outbound calls) Investigate and problem solve customer queries Investigation of crypto trades, account transfers, and customer deposits Working with customers throughout the onboarding process Contacting new customers via the phone for onboarding screening and new account set up Assisting accounts on customer payments Conduct customer authentication reviews and reporting Assist Compliance team with compliance tasks and responsibilities as required Like many businesses, we all wear many hats, so you're also likely to find yourself helping out on other tasks - for example, platform testing, assisting our marketing & events team and taking part in industry events.
What we are looking for: Minimum of 2 years of customer support experience Attention to detail and problem-solving skills Excellent communication and writing skills Ability to learn and to adapt to new environments quickly Enjoys speaking to customers over the phone and building relationships Accurate and quick typing skills Proactive, with a customer-focused approach Ability to perform tasks with minimal supervision Available to work on a rostered full-time work week (working availability including weekends) Proficient in the Google and Microsoft suites Previous experience with support tools such as Zendesk desirable General interest in bitcoin and other cryptocurrencies is a bonus! This role is perfect for a people person who's passionate about customer service, technology savvy, enjoys problem-solving, and looking for a challenge.
Hit 'Apply Now' to submit your application! Applicants must have an Australian Permanent Residency to apply for this position.
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