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Permanent full-time position, Monday to Friday Quarterly bonus plan Fully maintained vehicle At Coates Wagga Wagga, our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.
This position assumes accountability for branch performance with a focus on safety and achieving KPI's associated with revenue, fleet utilisation and customer loyalty.
You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates' customers.
Key Responsibilities:
Ensuring the safety of your team and Coates customers Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer!
Create the best solution / outcome for our customers – develop quotes, raise purchase orders and enter hire agreements.
Oversee Asset Management Manage branch P&L's and KPI's around fleet availability, fleet utilisation and customer loyalty.
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
Development and career progression pathways Access to our employee discounts, benefits and wellbeing program Purchased additional leave program Novated leasing and salary sacrifice 12 weeks Paid Parental Leave in addition to government parental leave scheme Volunteering opportunities through the Coates Foundation What you'll bring to the role
Sales and operational management experience Previous team leadership experience, developing a 'One Team', cohesive mindset A track record of delivering on customer service KPIs Demonstrated commercial acumen Excellent communication skills, both written and verbal Strong computer literacy, including customer databases and Microsoft Office Suite Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation.
We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there.
Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
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