Newcastle, Newcastle, Maitland & Hunter NSW
Database Development & Administration (Information & Communication Technology)
Full time
WHAT YOU'LL BE DOING
As the Senior Salesforce Administrator, you will administer the Salesforce CRM platform through functions that include user account maintenance, reports and dashboards, and other routine tasks. You will deliver business solutions using Salesforce data, page, and automation tools.
You will:
Participate in the delivery of Salesforce solutions within an iterative, agile framework with declarative Salesforce development. Ensure technical standards are maintained and adhered to. Lead the resolution of technical risks and issues, provide product support, and problem resolution to minimise the impact of service outages. Understand business requirements, design and implement new processes, facilitate user adoption and support the application 'go-live' in the production environment to ensure successful delivery. Lead Salesforce Major Release reviews for impacts and opportunities. Stay current with latest trends and propose ideas for improvement in our Salesforce platform utilisation. Ensure that Salesforce best practices are being followed (including reviewing Salesforce Health Check and Optimizer) and take initiative on resolution of any issues. Participate in technical design sessions and develop technical documentation aligned with business objectives. Follow and provide guidance through the change advisory and release management processes. Identify opportunities for process improvements and automation within the Salesforce platform. Mentor and support other team members and provide guidance where necessary. Work closely with business analysts, developers, testers and other Coal LSL staff. Contribute technical expertise to user story analysis to enhance the quality of the solution design for new or existing products. Develop and deliver training programs to ensure users are proficient with Salesforce functionalities and new features. This is a permanent role based in Newcastle.
WHY WORK WITH US?
As a Commonwealth Government entity that regulates portable long service leave, we are proud of the difference we make in the lives of hardworking Australians. By connecting employees in the black coal mining industry to their long service leave entitlements, we're giving back life's most precious gift: time. We believe in our purpose, are focused on our strategic goals, and are committed to serving our clients and strengthening industry partnerships.
What we offer:
We're a dedicated team of professionals who deliver meaningful, purpose driven work in a supportive and inclusive workplace culture built on values of trust, openness, respect, care and honesty. Our hybrid working model and compressed hours enable you to balance your career and lifestyle, giving you the time to grow, excel and do what you love. Located in the progressive and vibrant city of Newcastle, our contemporary workplace provides you with a space to connect and collaborate with colleagues, while also enabling you to balance work–life commitments. We want our people to live their best lives while working with us. To find out more about our great employee benefits and what it's like to be part of the team, reach out to our friendly talent acquisition team at
WHAT YOU'LL BRING
To be successful in the role of Senior Salesforce Administrator, you will have extensive experience in administering the Salesforce Platform, Service Cloud and Experience Cloud and delivering Salesforce solutions. You will be a good communicator who can collaborate at all levels of the organisation.
Your background will demonstrate your:
Proficiency with Salesforce Lightning applications. Experience with Salesforce Flows, SOQL and creating and maintaining Salesforce objects. Ability to work in a CICD environment using tools such as Bitbucket Pipelines and Gearset or similar. Experience working in an agile environment. Excellent troubleshooting, analytical and debugging skills. Adept with work management and defect tracking applications such as Jira. Strong communication skills (written and verbal).
You will have a bachelor's degree in technology, computer science, or related discipline and/or equivalent experience. You should hold Salesforce certifications or equivalent training/experience in Administrator (Advanced) and Platform App Builder.
If you meet most of the criteria above and are keen to grow in others, we would like to hear from you.
If this sounds like you, apply now.
HOW TO APPLY
To apply for this position, please submit your resume and a cover letter introducing yourself and telling us what attracted you to the position and what value you believe you can add to this role.
Applications close on Monday, 13 Jan 2025.
Note: Your cover letter should be no longer than 800 words.
Australian citizenship, residency or working rights is a prerequisite for this role.
Applications are open to all qualified candidates regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the process for a confidential conversation regarding your application, including if you require any adjustments or considerations in order to participate fully in our recruitment process.
Contact us at
The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required. #J-18808-Ljbffr