Company DescriptionA unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city.
Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Job DescriptionReporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following:
Understand the key principles of FRHI Pricing Strategies and Revenue ManagementHandle reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.Have a general understanding of Groups Management - including cut off dates, blocking and booking policies and proceduresMaximize rooms revenue through the conversion of telephone calls into salesUtilize effective upselling techniquesUnderstand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.Ensure reservations meet the property standards in terms of accuracy of data and guest satisfactionComplete understanding and effective execution of current and new RM tools, including Opera PMS/S&C.Be involved in all property PMS ConversionsBe fully conversant with all market segments and rate plans used across all distribution channels and be flexible in sales technique through offering the right product to the right customer at the right time.Support the Cluster Reservation Manager with ad-hoc projects as requiredFollow department policies, procedures and service standards QualificationsPrevious Reservation or Royal Service related experience requiredPrevious Opera Property Manager System experience requiredFluency in verbal and written English and Arabic is required.Computer literate in Microsoft Windows applications requiredLuxury hotel sales experience, having had varied market mix experience Additional InformationVisa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates.
We will assist successful applicants with the visa process and provide flights and accommodation.
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