Kip Happy StaysPosition: Cluster ManagerAt Kip, we provide pets with the best care and enrichment - and have our people to thank for it. We are compassionate caregivers to our four-legged friends and exceptional communicators to their paw-rents.
We are looking for a Cluster Manager to provide support to our metropolitan and regional NSW sites. The successful candidate/s will have demonstrated experience in driving success and growth within a multi-site support role.
As a Cluster Manager at Kip, you will sit across multiple sites within a region and will be responsible for driving growth, supporting leaders and building high performing teams and providing a high level of care to our canine guests. You will provide impactful on-the-ground support to our site managers and frontline teams to ensure they are supported to achieve in their roles.
As a leader in our organisation, you will embody our core values of honesty, compassion and fun, with a drive to achieve and a commitment for expertise.
Why Kip Happy Stays? We offer real career pathways for individuals who are looking for more than just a job. We are committed to development with a majority of our leaders having been promoted internally.We offer opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops, and/or become an accredited dog trainer through Kip with the National Dog Trainer's Federation (NDTF).Our team leaders have access to further training opportunities, such as human first aid, leadership workshops, secondment roles and a Kip community where ongoing learning is celebrated and shared amongst each other.We drive collaborative relationships and we encourage our team leaders to visit similar sites to understand how we operate across Kip, network with teams and learn/share ideas from peers.Duties and responsibilities: Lead, motivate and coach a high performing team across multiple locations.Manage time between administration and site visits, ensuring at least one administration day per week and visiting sites other days, ensuring all sites are visited at least monthly.Regularly review and drive centre performance, including top line sales, key metrics, operational dashboard, and P&L outcomes.Monitor and support recruitment, internal succession planning, and performance management.Assess centre performance against KPIs, review people power, and ensure safety and presentation standards are maintained. Support facilities on adherence to company procedures and safety standards.Analyse current pet numbers, memberships, and social media presence. Ensure effective delivery of services like Pup-dates and additional revenue drivers.Review safety boards, conduct site presentations, and ensure maintenance schedules are up-to-date across all sites.Experience/Skills: Ability to learn or track record in overseeing multiple locations.Demonstrated ability in financial management, including P&L analysis, budgeting, and cost control.Experience in leading teams, including performance management, recruitment, and staff development. The ability to mentor new managers and drive team performance is essential.A background in streamlining operations for efficiency and effectiveness. This includes experience in scheduling, resource allocation, and operational dashboard review.A history of maintaining high standards in customer service, with the ability to handle client interactions positively and effectively.Understanding of safety protocols and compliance, particularly in a pet care or similar environment. Experience conducting safety reviews and maintaining site presentation standards.Comfortable using various technology tools for payroll, finance, pet booking systems, and communication platforms like Slack.Ability to adapt to changing business needs and solve problems efficiently. Experience in implementing corrective actions based on business reviews and customer feedback.Strong verbal and written communication skills, necessary for effective team management, client interactions, and reporting to senior leadership.What's the best way to be shortlisted? Include a cover letter outlining why you are best fit for the role. Even if you don't have direct experience in the animal industry, we want to hear from you!
Extra details: Regular travel required between sites (reimbursements and payment of travel available).Primarily a Mon-Fri schedule, however, occasional requirement to be on-call on weekends or public holidays.Our recruitment process may involve a one-way video interview.We look forward to reviewing your applications!
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