Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
RACV Club Membership offers an extensive range of premium services, facilities and exclusive benefits, where RACV members can work, relax and entertain in the comfort of two convenient locations at RACV City Club & RACV Healesville Country Club & Resort.
About the Opportunity
Based on site in our corporate CBD head office, Monday-Friday 8.30am-5pm, we are seeking an experienced Club Membership Administration Consultant, to join our dynamic Club Membership team and engage with our current and prospective RACV Club Members to deliver a friendly, professional and high-quality customer service experience.
In this busy and varied phone-based role, you will utilise your excellent verbal & written communication skills and develop a thorough knowledge of RACV Club, to assist RACV Club Members with enquiries, information and bookings.
This could be just the right role for you?
As a Club Membership Administration Consultant, day to day, you will predominantly answer phone calls and respond to email and online enquiries to support and guide Club Members on their journey with us. Your key responsibilities for this role include:
Communicate with members in a professional manner to answer inbound calls, make outbound calls and respond to emails & web forms to assist with new member applications, club account queries & club restaurant reservations
Develop and maintain a broad knowledge of RACV Club products, memberships, benefits, events & latest updates
Analyse, investigate and maintain an accurate database of customer accounts, transactions & records
Investigate and resolve queries and complaints in a timely manner
Cross sell & upsell products to retain existing members and grow new club memberships
Assist members in person and guide them through facilities
Contribute to team targets, meetings, safe work practices and environment
What you'll need to be successful
Customer service experience in a premium membership/loyalty program or similar environment
Experience in building strong professional relationships with internal and external stakeholders
Effective listening, written and verbal communication skills
Strong administration, financial acumen, numeracy & literacy skills including MS Office applications
Ability to work proactively, plan, understand & gain product knowledge and work to deadlines
Knowledge of investigating and resolving customer queries and complaints effectively
Demonstrate attention to detail, high level of accuracy, excellent organisational and time management skills
Excellent personal presentation & professional demeanour
Full working rights in Australia
We are Offering
Competitive Salary
Discounts on RACV products & resorts
Training & development career opportunities
The RACV difference
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
Submit your CV via the link below.
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