Minimum Qualifications:Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience.Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services).Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux).Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing).About Us:Amazon Web Services (AWS) has been the world's most comprehensive and broadly adopted cloud since 2006.
AWS continually expands its services to support virtually any workload, with more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning, artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development.AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth from the largest small- and mid-market accounts to enterprise-level customers.
The AWS Global Support team believes that world-class support is critical to customer success.What Can You Expect From a Life at AWS?Learn and use new technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with AWS teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams.Drive customer communication during critical events.Drive projects that improve support-related processes.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.Career Development: We promote advancement opportunities across the organization to help you meet your career goals.Training: We have training programs to help you develop the skills required to be successful in your role.About the Team: AWS values diverse experiences.
Even if you do not meet all of the preferred qualifications, we encourage candidates to apply.Inclusive Team Culture: We foster a culture of inclusion that empowers us to be proud of our differences.Work/Life Balance: We value work-life harmony and strive for flexibility in our working culture.Acknowledgment of Country: In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia.IDE Statement: Amazon is committed to a diverse and inclusive workplace.
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