Position Summary: Clinique is looking for a Full time Consultant to deliver outstanding customer service and build customer loyalty. As one of our highly skilled Consultants, you will combine your technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers.
You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors. As a leader in prestige beauty with a culture that values the diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.
Key Tasks: Provide excellent customer service to all customers. Demonstrate an understanding of customer's needs and surpass their expectations. Achieve sales targets (daily, weekly, monthly) through utilization of link selling; consultation; demonstration and working outside counters. Adhere consistently to the Estee Lauder Companies grooming guidelines and display professional image. Deliver skincare & makeup applications and ensure that all customers are provided with up-to-date information regarding skincare techniques. Attend and participate in designated training sessions ensuring skill development, current knowledge of products & new products, plus an interest in social selling. Replenish and rotate stock. Keep counter and tester units clean. Ensure hygiene standards in regard to each and every customer. Follow guidelines and direction; accept and implement suggestions/feedback given by store or Clinique Sales and Education Manager. Demonstrate an enthusiastic, cooperative team player approach to colleagues & store management. Communicate efficiently with the brands and with store management & can work independently. Qualifications About You: Previous retail experience is preferred. Customer service or sales experience of minimum 2 years. Ability to provide inspirational, authentic and personalized customer service. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment. Previous experience with retail point-of-sale software. Applicants must be able to provide proof of right to live and work in the country if invited to attend for an interview. Personal Attributes: Service oriented with a "can do attitude" and a passion for the retail industry. Friendly and a conversationalist who understands luxury skincare. Past experience in retail, hospitality, or travel. A good command of the English language and a second language would be advantageous. Job: Retail - Store
Primary Location: Asia Pacific-AU-NSW-Sydney
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 241510
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