Training Responsibilities:Deliver business-as-usual IT training courses within the Trust to a broad range of staff. Support the development and delivery of new training courses to improve working practices. Provide training as part of clinical system implementations and upgrades. Deliver training using various modes and methodologies, including:Stand-alone eLearning packages for self-paced learning via the internet.Facilitated/Guided eLearning with agreed levels of trainer support.Standard classroom courses - Trainer led.Carry out training and participate in formal system testing supporting version releases within customer systems. Provide training on the national registration system to users across the Trust.Customer Support:Offer a dedicated customer-focused approach, providing support and advice to customers, including explaining functionality available within system modules. Assist in resolving data quality issues, ensuring consistency, confidentiality, and accuracy.System Testing and Documentation:Participate in system testing and contribute to the development of service communications and user guidance documentation. Maintain knowledge of reference data setup and structure within both new clinical systems and operational legacy systems to ensure high-quality data collection.Administrative Processes:Contribute to the development and maintenance of clear and structured administrative processes for accurate capture of reference data, ensuring version control and protocols. Collect and update accurate reference data supporting clinical service implementations.Implementation Support:Assist with the implementation of new clinical systems within customer organizations. Produce updates and communications to support system changes and redevelopments for Trust Clinical Systems. Understand and support ongoing developments within clinical information systems that capture patient treatments, activity, and care processes.System Administration:Update and maintain clinical systems. Respond to ad hoc information requests, understanding requirements and escalating when necessary. Escalate faults to senior team members for the National Service Desk in line with local protocol, record details, and ensure resolution is received. Update and maintain system reference files, and set up and maintain user accounts on clinical and corporate systems.
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