Clinic Manager

The Clinic Manager is one of the two-leadership roles of the front office team members within a portfolio of clinics.
You will oversee the front office team members and support them in managing operations, reception, administration, and practitioner support.
The role is focused on delegation, clinic management, and operational oversight for multiple clinics.
To get a closer look at who we are and what we do, visit our website at soaringhealth.com.au to see the latest from our team.
Key Responsibilities: Behind the Scenes at a Soaring Health Clinic: The key duties in keeping things running smoothly: Social Events & Team Engagement: Support and help co-ordinate the planning around staff event days.Client and Referral Management: Handle funding types of NDIS, T.A.C, Medicare, D.V.A, My Aged Care and WorkSafe enquiries, urgent referrals, and outreach for new referrals, ensuring that all documentation and processes adhere to regulatory and organizational standards.Collaboration: Manage and delegate tasks to various clinics and internal stakeholders, as necessary.Networking: Maintain relationships with local support coordinators and internal stakeholders' engagement initiatives to increase clinic visibility and referrals.Allocation of the Waitlist: Oversee the waitlist to ensure clients are seen in a timely manner and there are no bottlenecks or scheduling issues.
Provide support to practitioners by ensuring their schedules are optimized and they have the necessary support from staff.Receptionist: Be the face of Soaring Health and cover reception to meet and greet clients and assist with daily operations.KPI Management: Clinic Performance Tracking: Manage and monitor KPIs for front office staff within your portfolio.Performance Reviews: Assist in yearly performance reviews, ensuring alignment with KPIs.Staff Management: Staff Scheduling: Oversee the roster and timesheets, including leave requests and approvals.Regular Meetings: Hold regular meetings with team members to provide updates and maintain communication.HR Functions: HR responsibilities, including interviewing, hiring, and onboarding new team members, which includes allocations of IT Equipment and uniforms.Staff Training: Manage staff training and induction processes, updating training materials as needed.Clinic Oversight: Clinic Management: Establish and maintain relationships with clinic staff, ensuring the clinic is in good condition and properly equipped, including leisure centre management liaison for maintenance when required.Access Control: Manage access passes for staff and ensure all security protocols are followed.Client Feedback: Address and manage feedback and complaints from clients to maintain a positive clinic environment.Reports: Provide reports during designated meetings, tracking key statistics like bookings, referrals, cancellations, and phone calls.Referrals: Monitor the referral process to ensure all paperwork is accurate and processed efficiently.Budget & Resource Allocation: Oversee the clinic's budget, ensuring funds are allocated for consumables and other necessary resources.Emergency Response: Be the key emergency contact on-site when working at any given clinic.External Provider Liaison: Consult with legal professionals when legal documents are being requested for TAC and WorkSafe claims.Key Skills & Qualities for the Role: Leadership: Ability to manage and motivate a diverse team.Organizational Skills: Excellent at multitasking, scheduling, and delegating responsibilities efficiently.Communication: Effective communication skills to maintain clear and consistent messaging with staff and clients.Problem Solving: Able to manage complaints and issues quickly and effectively, maintaining a positive clinic atmosphere.Diligence: Ensure policies, procedures, and finances are managed meticulously.Qualifications & Experience: While the specific qualifications are not mentioned, it would be expected that the Clinic Manager role would require:
Prior experience in clinic or office management.Solid grasp of community-aged and disability sector operations, including My Aged Care, NDIS, and other funding models.Experience managing a team, preferably in a healthcare or client-facing setting.Strong understanding of HR processes, budgeting, and resource management.Relevant tertiary qualifications in a related field, such as disability services, allied health, or community services.This is a significant role that requires someone who can oversee operations, manage a small team, and keep things running smoothly across multiple locations.
What We Offer At Soaring Health, we believe in setting you up for success.
In addition to the opportunity to lead a dynamic team and deliver exceptional customer service, you will enjoy a range of benefits and resources designed to support your growth and well-being:
Comprehensive support: You will have the backing of dedicated HR, finance, and admin teams, so you can focus on what matters most, leading your team and delivering excellent customer care.Resource-rich clinics: Our clinics are fully stocked with the resources you need, and you will have access to a monthly resource budget per discipline to support your work.
Flexibility to work across various clinics, Reservoir, Craigieburn, Templestowe Lower, Sydenham, or Thomastown.Streamlined back-end processes: With robust systems in place, your daily workflow will be easier, allowing you to focus more on leadership and customer service.About Soaring Health At Soaring Health, we believe that health is not just about treatment—it is about empowering people to live their best lives.
With six innovative clinics across Melbourne, we offer a comprehensive range of allied health services, both in-clinic and at home.
Whether you are seeking therapy, nutrition advice, or physiotherapy, our team provides personalized care that puts you first.
We understand that accessibility is a priority for many of our clients.
That is why we offer both remote and in-home services in addition to our clinic-based appointments.
Our remote therapy options mean that no matter where you are, you can access the support you need from the comfort of your home.
For those who find it difficult to travel, we also offer in-home care, ensuring you receive the same high-quality service in a place where you feel most at ease.
Ready to Have Influence? If you are enthusiastic about improving the lives of clients through high-quality Allied Health services and leadership, we want to hear from you.
Apply now to careers.soaringhealth.com.au and take your career to new heights.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Clinic Manager?How many years of people management experience do you have?How many years' experience do you have in Human Resources (HR)?Do you have previous invoicing experience?Do you have experience preparing work rosters?Do you have a current NDIS Worker Screening Check?Do you own or have regular access to a car? #J-18808-Ljbffr