Clinic AdministratorAn exciting opportunity for a warm and customer-focused Clinic Administrator to join our wonderful team, working in our boutique Audiology clinics.About the role:Opportunity for full-time or part-time work;You will be responsible for greeting and assisting patients in a friendly and professional manner;Managing scheduling of 5+ appointment books at once - including outbound calls to clients for follow-up appointments, annual checks, and appointment confirmations;Handle all incoming calls and email enquiries (often from people with a significant hearing loss) and possess the ability to convert them into bookings;Maintain patient records in an organised and confidential manner;General reception duties, including processing payments and invoicing;Performing minor hearing aid repairs (training provided);Assist with maintaining the cleanliness and organisation of the clinic;Working as part of a close-knit, welcoming, and approachable team.About you:Highly professional presentation;Excellent communication and interpersonal skills, with a positive can-do attitude;Enthusiastic and passionate about providing excellent service to our patients;Show initiative and possess excellent problem-solving skills;Demonstrate accuracy and strong attention to detail;Strong organisational and time management skills;Previous experience in face-to-face client service and office administration;Experience in a healthcare setting is preferred;Quick learner (training in our Office Management system will be provided);High school diploma or equivalent.
Additional education or certification in medical office administration will be highly regarded;We are committed to providing the highest standard of hearing healthcare and are looking for a team player who shares our passion for providing excellent customer service.If you meet the above requirements and are interested in joining our team, please send your resume to Types: Full-time, Part-time, PermanentPay: $60,000.00 per yearSchedule:8 hour shiftMonday to FridayEducation:High School (Year 12) (Preferred)Experience:Customer Service and Administration: 5 years (Preferred)Language:English (Required)Work Authorisation:Australia (Required)Work Location: In personExpected Start Date: 27/01/2025#J-18808-Ljbffr