With explosive year-over-year growth and bold expansion plans, ALUULA is building a team ready to lead the next frontier in high-performance textiles. If you're driven by challenges, passionate about innovation, and eager to shape the future of a disruptive brand, we want to meet you. Join us in pushing boundaries and enabling people to go higher, further, and faster — all while leaving a lighter footprint on the planet.
Client Support Specialist Position: We are seeking an organized, proactive, and customer-focused individual to join our team as a Client Support Specialist. In this role, you will be a vital part of ensuring smooth day-to day operations, supporting our customers, and providing excellent service. If you enjoy solving problems, helping customers, and working in a collaborative environment, this position could be a great fit for you.
What you Will Do: Sample Coordination: Cut samples for customers and collaborate with the shipping manager to ensure timely delivery. Customer Order Management: Create and manage customer profiles and orders using NetSuite. Email and Communication: Oversee the company's customer service and sales email inboxes, handling inquiries, and executing tasks to support the sales team. CRM Maintenance: Maintain and update our HubSpot database to ensure accurate customer information and lead management. Customer Support: Help customers understand the products and services we offer, providing top-notch support for their inquiries. Lead Qualification: Serve as the first point of contact for new leads, gather relevant information, and present it to account managers for follow-up. Supplier Coordination: Fill out supplier information forms as needed. Phone Management: Manage the company's general phone line, review and respond to voicemails. Preferred Qualifications: Education: Advanced Diploma or Bachelor's Degree preferred. Experience: 2+ years in a customer-facing or sales-related role is highly desirable. Technical Skills: Proficiency in Microsoft Office and CRM systems required. Bonus points for HubSpot. Experience with NetSuite and Asana is a bonus. Communication: Strong written and verbal communication skills are essential. Detail-Oriented: You are meticulous, with a keen eye for accuracy and a strong focus on delivering quality work. Organized and Efficient: Able to handle multiple projects simultaneously, prioritize tasks effectively, and meet deadlines. Self-Starter: You work well independently, take initiative, and can manage your time and responsibilities without constant supervision. Why Join ALUULA? Be part of an innovative, fast-growing company that's shaping the future of performance fabrics. Work in a collaborative and dynamic environment where your contributions are valued. Opportunity for growth as we expand into new markets and product categories. Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
Casual dress Dental care Employee stock purchase plan Extended health care On-site parking Paid time off Stock options Flexible language requirement:
French not required Schedule:
Monday to Friday Work Location: In person
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