About Us:
ALUULA Composites Inc. (aluula.com, TSXV: AUUA) is a high-tech, game-changing composite brand headquartered on Canada's rugged west coast.
Forged in the elements, ALUULA isn't just innovating—it's redefining what's possible in performance fabrics, working hand-in-hand with industry-leading brands like Arc'teryx, Durston, and Duotone to bring groundbreaking materials to the world.
From wind sports and outdoor performance to sailing and aerospace, our advanced composite technology delivers unparalleled strength, lightness, and durability—all with a commitment to sustainability that ensures we protect the environments we push the limits in.
With explosive year-over-year growth and bold expansion plans, ALUULA is building a team ready to lead the next frontier in high-performance textiles.
If you're driven by challenges, passionate about innovation, and eager to shape the future of a disruptive brand, we want to meet you.
Join us in pushing boundaries and enabling people to go higher, further, and faster — all while leaving a lighter footprint on the planet.
Client Support Specialist Position:
We are seeking an organized, proactive, and customer-focused individual to join our team as a Client Support Specialist.
In this role, you will be a vital part of ensuring smooth day-to day operations, supporting our customers, and providing excellent service.
If you enjoy solving problems, helping customers, and working in a collaborative environment, this position could be a great fit for you.
What you Will Do:
Sample Coordination : Cut samples for customers and collaborate with the shipping manager to ensure timely delivery.
Customer Order Management: Create and manage customer profiles and orders using NetSuite.
Email and Communication: Oversee the company's customer service and sales email inboxes, handling inquiries, and executing tasks to support the sales team.
CRM Maintenance: Maintain and update our HubSpot database to ensure accurate customer information and lead management.
Customer Support: Help customers understand the products and services we offer, providing top-notch support for their inquiries.
Lead Qualification: Serve as the first point of contact for new leads, gather relevant information, and present it to account managers for follow-up.
Supplier Coordination: Fill out supplier information forms as needed.
Phone Management: Manage the company's general phone line, review and respond to voicemails.
Preferred Qualifications:
Education: Advanced Diploma or Bachelor's Degree preferred.
Experience: 2+ years in a customer-facing or sales-related role is highly desirable.
Technical Skills:
Proficiency in Microsoft Office and CRM systems required.
Bonus points for HubSpot.
Experience with NetSuite and Asana is a bonus.
Communication: Strong written and verbal communication skills are essential.
Detail-Oriented: You are meticulous, with a keen eye for accuracy and a strong focus on delivering quality work.
Organized and Efficient: Able to handle multiple projects simultaneously, prioritize tasks effectively, and meet deadlines.
Self-Starter: You work well independently, take initiative, and can manage your time and responsibilities without constant supervision.
Why Join ALUULA?
Be part of an innovative, fast-growing company that's shaping the future of performance fabrics.
Work in a collaborative and dynamic environment where your contributions are valued.
Opportunity for growth as we expand into new markets and product categories.
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
Casual dress Dental care Employee stock purchase plan Extended health care On-site parking Paid time off Stock options Flexible language requirement:
French not required Schedule:
Monday to Friday Work Location: In person
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