Client Support Specialist
Location: Fortitude Valley, Queensland, Australia
Time Type: Full time
Posted on: Posted 30+ Days Ago
Job Requisition ID: R0042133
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About the Role We are seeking driven, energetic, and customer-centric individuals to join our Client Support Team! We support both new and existing Ezidebit customers with a range of inquiries and are a pivotal part of our customer's journey.
Working with a small team in an open-planned office environment, you'll deliver outstanding customer service experiences, with an emphasis on customer loyalty.
Your key responsibilities will include:
Managing and actioning incoming calls, chats, and emails from business-to-business customers in a timely and effective manner. Responding, investigating, and resolving questions and queries from clients. Maintaining client data and ensuring its integrity. Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution. About You Our ideal team members both enjoy and have experience in the customer service space. This may be through face-to-face channels, such as retail, or over the phone, live chats, or emails. You enjoy working with people, both as customers and within a tight-knit team who create experiences our customers tell others about.
You are motivated by learnings and new challenges and are looking for a role that can set you on a range of career paths.
Ideally, you'll bring:
Experience in a customer-focused position. Strong communication skills (written & verbal) with the ability to work with a wide range of people. Understanding of a quick-moving environment. High attention to detail and the desire to learn new technology and systems. Ability to think outside of the box and solve problems quickly and effectively. About Us Global Payments Inc. (NYSE:GPN) is a world leader in payment technology solutions, delivering innovative services to our customers globally. Within our Global Payments network, we have two of Australia's most successful FinTech Companies, Ezidebit and eWAY.
Ezidebit is a fast-growing Financial & Technology Company supporting businesses with direct debit payments.
To Apply Apply now with a resume outlining how your skills and experience make you the right person for this role.
Please note: recruitment for this position will commence immediately. Interviews will occur as applications are received.
We respectfully ask that no recruitment agencies contact us in regards to this position. Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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