**Job Title:** Client Support Officer - Work from Home
**Company:** Lowe's
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
### Job Description
Lowe's is seeking a dedicated Client Support Officer to join our dynamic team on a part-time basis. This role is designed for individuals who are passionate about delivering exceptional customer service and have a keen interest in enhancing client experiences. The ideal candidate will thrive in a work-from-home environment, adapt easily to changing situations, and creatively tackle challenges while providing top-notch support.
### Key Responsibilities
- **Client Interaction:** Engage with clients via phone, email, and chat to address inquiries, concerns, and product-related questions promptly and professionally.
- **Problem Resolution:** Utilize analytical skills to assess client issues and provide innovative solutions while ensuring a high level of client satisfaction.
- **Product Knowledge:** Maintain comprehensive knowledge of Lowe's products, services, and policies to effectively assist clients and offer tailored recommendations.
- **Documentation:** Accurately document all client interactions and resolutions in company systems to ensure comprehensive records and facilitate follow-up actions.
- **Cross-Functional Collaboration:** Work closely with internal teams, including sales and logistics, to address client concerns and streamline processes for improved service delivery.
- **Feedback Collection:** Gather client feedback to identify service gaps and opportunities for improvement, then relay insights to management for strategic enhancements.
- **Training Participation:** Engage in ongoing training sessions to keep up-to-date with new products and services, as well as best practices in customer support.
- **Performance Metrics:** Meet or exceed established performance metrics related to client support, resolution time, and client satisfaction scores.
### Requirements
#### Education and Experience:
- **Minimum of 2 years** experience in a customer support or client-facing role is required.
- High School Diploma or equivalent; a degree in Business, Communication, or related field is preferred.
#### Technical Skills:
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
- Strong familiarity with chat systems and ticketing software is a plus.
#### Personality Traits:
- **Adaptable:** Ability to adjust to changing circumstances and client needs with a positive attitude.
- **Resourceful:** Strong problem-solving skills with the initiative to find solutions independently.
#### Soft Skills:
- **Analytical Skills:** Ability to analyze issues, identify patterns, and make data-driven decisions to resolve client inquiries effectively.
- **Innovation:** Creative approach to client issues, with the ability to offer unique solutions that enhance the customer experience.
### Benefits
- Comprehensive medical coverage
- Free food provisions while working
- Attractive joining bonus
- Opportunities for unlimited personal and professional growth
### Working Environment
At Lowe's, we promote a collaborative and supportive work culture that encourages innovation and professional development. As part of our team, you will have opportunities to grow your career and expand your skill set in a flexible work-from-home environment.
### Application Deadline
Please submit your application by **October 7th, 2024**.
### Equal Opportunity Statement
Lowe's is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
