**Job Title:** Client Support Associate
**Company:** Insurance Australia Group
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
### Job Description:
**Overview:**
Are you an energetic and passionate individual looking to kickstart your career in client support within the insurance industry? Insurance Australia Group is seeking a Client Support Associate to join our dynamic team in Canberra. In this entry-level role, you will be instrumental in providing exceptional service to our clients, ensuring their needs are met with professionalism and integrity. If you possess strong decision-making skills and are adept at people management, we want to hear from you!
### Responsibilities:
- **Client Interaction:** Serve as the primary contact for clients, addressing inquiries and concerns via phone, email, and in-person interactions in a friendly and professional manner.
- **Support Services:** Assist clients with policy information, claims processing, and resolution of issues, ensuring that all queries are handled efficiently and effectively.
- **Documentation and Data Entry:** Accurately process client information and maintain detailed records in our customer management system to ensure compliance with company policies and regulations.
- **Problem Solving:** Employ critical thinking and decision-making skills to assess client needs and propose effective solutions, escalating issues as necessary to senior staff.
- **Collaboration:** Work closely with other departments including underwriting, claims, and sales to ensure seamless service delivery and address any client-related challenges.
- **Maintain Knowledge:** Stay informed about company products, services, and industry trends to provide informed and relevant information to clients.
- **Customer Feedback:** Collect and analyze client feedback to improve service offerings and report findings to management for continuous improvement.
- **Uphold Standards:** Maintain the highest standards of ethical conduct and integrity in all interactions, ensuring that client confidentiality is always respected.
### Requirements:
**Education & Experience:**
- Bachelor's degree or equivalent experience in a related field.
- At least 1 year of previous experience in customer service, preferably in the insurance or financial services sector.
**Skills & Proficiencies:**
- Strong decision-making abilities and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Proficient in using customer relationship management (CRM) systems and Microsoft Office Suite.
- Ability to multitask, manage time effectively, and prioritize client needs.
**Personality Traits:**
- Energetic and passionate about delivering exceptional client support.
- Positive attitude and a desire to help others succeed.
**Soft Skills:**
- Strong people management skills with the ability to build rapport quickly.
- Adaptability and the capability to work both independently and as part of a team.
- Exceptional interpersonal and relationship-building skills.
### Benefits:
- Company transportation to and from work.
- Comprehensive medical coverage.
- Free accommodation for eligible employees.
- Opportunities for training and development to enhance your career path.
### Working Environment:
At Insurance Australia Group, we foster a supportive work environment. We uphold the highest standards of ethical conduct and integrity, ensuring that our team members feel valued and empowered to provide exceptional service to our clients.
### Application Deadline:
Please submit your application by **October 15, 2024**.
### Equal Opportunity Statement:
Insurance Australia Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
